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My BT App on iPhone

Bandsaw — Thu, 11 Feb 2021 15:20:18 GMT

When I log into My BT app on my iPhone it seems to take me to my home page in Safari and I do not have access to various things like the network setup assistant etc. BT have sent me a PDF showing me what my home screen should look like and they do not match. What am I doing wrong?

Re: My BT App on iPhone

NeilO — Thu, 11 Feb 2021 16:13:06 GMT

Hi @Bandsaw welcome to the community and thanks for posting. I'm sorry to see you're having problems logging in on the MyBT app, I don't think you're doing any wrong as it's not meant to do that. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: My BT App on iPhone

DavidM — Mon, 15 Mar 2021 12:30:42 GMT

Hi @Bandsaw .

Thanks for letting me know we got this sorted.

All the best

David