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bt parental controls not available

Robinbatman — Thu, 11 Feb 2021 23:09:37 GMT

Bt parental controls are not available despite pressing Activate button.

Hence,can not manage control,any one would know what might be issue?

Re: bt parental controls not available

NeilO — Fri, 12 Feb 2021 09:53:19 GMT

Hi @Robinbatman welcome to the community and thanks for posting. I'm sorry to see you're having issues activating parental controls. Are you trying to do this on the MyBT app or via the bt.com website?

Thanks

Neil

Re: bt parental controls not available

Robinbatman — Sun, 14 Feb 2021 19:27:47 GMT

Hi Neil.

Thanks for response. I tried by both i.e. logging via app and website, however, either way can't get to manage parental control, it only let me press "Activate" but nothing happens afterwards.

Thanks.

Re: bt parental controls not available

StuartH — Mon, 15 Feb 2021 16:20:20 GMT

Hi @Robinbatman

Thanks for getting back to us.

I've sent you a private message asking for some more information so we can investigate.

Thanks

Stuart