This topic

BT app

Mike62 — Sat, 13 Feb 2021 16:44:05 GMT

Recently I cannot access the app. It tells me that my BT ID needs verifying. BT tell me it is activated and can offer no action to get me access.

Re: BT app

RobbieMac — Sat, 13 Feb 2021 18:31:30 GMT

Hi @Mike62

Welcome and thanks for your post.

I'm sorry for the problems you're having logging into your BT ID using the app. What happens when you try logging in directly on the website? - MyBT Login

Try a password reset and post back to let me know how you get on - Reset your BT ID Password

Cheers,

Robbie

Re: BT app

Mike62 — Sat, 13 Feb 2021 18:37:23 GMT

I can log into the website. I have tried changing my password and ID but nothing changed

Re: BT app

RobbieMac — Sat, 13 Feb 2021 19:28:38 GMT

Hi @Mike62

Thanks for getting back to me.

Strange issue?! Could you view all your billing and product info when you logged on the website? We'll check this out from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: BT app

Mike62 — Sat, 13 Feb 2021 19:52:40 GMT

I can only see part of your private message

Re: BT app

RobbieMac — Sun, 14 Feb 2021 09:52:03 GMT

Thanks for getting in touch @Mike62

We've got your details. We deal with cases in turn as we receive them so as soon as you reach the top one of the guys will be in touch to give you a hand with this.

Cheers,

Robbie