This topic

BT Cloud not backing up iPhone contacts

Martinjg — Wed, 17 Feb 2021 10:50:46 GMT

I have an outstanding complaint on this but was wondering if anybody has an iPhone 12 on EE and has managed to get this working. Mine seems to be backing up everything else but no matter what I try contacts do not get sync’d to BT Cloud

Re: BT Cloud not backing up iPhone contacts

CJ57 — Sat, 06 Mar 2021 14:08:59 GMT

I've a Moto G6 and have never been able to back up contacts, but it does back everything else up without problem.

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sat, 06 Mar 2021 14:33:17 GMT

That’s my problem. Not been a lot of help from BT either. Have you logged a complaint

Re: BT Cloud not backing up iPhone contacts

NeilO — Sat, 06 Mar 2021 18:37:15 GMT

Hi @Martinjg and @CJ57. I'm sorry you're having problems backing up your contacts on the BT Cloud app. Have you given the app permission within your phone's settings to access your contacts? This has to be done in the device settings and not on the app.

From the iOS Settings app, scroll down to the list of apps and tap BT Cloud and make sure the switch is green beside contacts.

On Android, open the Settings app Tap Apps & notifications. Tap the app that you want to update, BT Cloud.

Tap Permissions. Choose which permissions you want the app to have, like contacts

Let me know how you get on

Thanks

Neil

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sat, 06 Mar 2021 18:49:17 GMT

yes on iphone

Re: BT Cloud not backing up iPhone contacts

NeilO — Sat, 06 Mar 2021 19:14:20 GMT

Hi @Martinjg thanks for trying that. I've just tested it here and my contacts backed up without a problem. In the settings cog in the BT Cloud app go to what to back up and make sure contacts are also selected there.

Thanks

Neil

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sat, 06 Mar 2021 19:36:33 GMT

Yep all selected. What have you got in the contacts default account

Re: BT Cloud not backing up iPhone contacts

NeilO — Sat, 06 Mar 2021 20:00:20 GMT

@Martinjg it should say how many contacts are backed up and the date of the last back up. Below that it says 'to interact with and edit your contacts, please your native address book. The native address book is the contacts section on your iPhone. If you install the BT Cloud app on a different device you can download the contacts from the backup.

Thanks

Neil

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sat, 06 Mar 2021 20:12:39 GMT

It only says 2 are backed up

Re: BT Cloud not backing up iPhone contacts

NeilO — Sun, 07 Mar 2021 12:24:24 GMT

@Martinjg have you tried deleting and reinstalling the app?

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sun, 07 Mar 2021 12:38:05 GMT

Re: BT Cloud not backing up iPhone contacts

Martinjg — Sun, 07 Mar 2021 12:43:39 GMT

Tried and tells me I have no contacts on my phone. But I have

Re: BT Cloud not backing up iPhone contacts

NeilO — Sun, 07 Mar 2021 14:32:02 GMT

@Martinjg Thanks for trying that, I'll send you a private message so you can get in touch with the moderation team and we'll get this looked into.

Thanks

Neil