https://community.bt.com/t5/Archive-Staging/BT-Cloud-Installation-Issue/m-p/2144032#M1224140 <P>Big problems with that update, do not keep uninstalling/re-installing as some have reported file damage doing just that.</P><P>see this 1100 (and growing) post long thread on the subject&nbsp;<A href="https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275" target="_blank" rel="noopener">https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275</A></P> Mon, 22 Feb 2021 21:50:55 GMT Les-Gibson 2021-02-22T21:50:55Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-Installation-Issue/m-p/2142592#M1224139 <P>I have just activated BT Cloud after switching to BT. However when installing&nbsp; the desktop app on a brand new laptop the installation hangs on a window reading redirecting please wait. (This is the window where the login credentials are entered). If I close this window and right click on the BT Cloud in the notification area a login window pops up but am unable to enter the email address and password as it is all greyed out. The version is 20.6.1</P> Wed, 17 Feb 2021 14:51:56 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-Installation-Issue/m-p/2142592#M1224139 clivemanne 2021-02-17T14:51:56Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-Installation-Issue/m-p/2144032#M1224140 <P>Big problems with that update, do not keep uninstalling/re-installing as some have reported file damage doing just that.</P><P>see this 1100 (and growing) post long thread on the subject&nbsp;<A href="https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275" target="_blank" rel="noopener">https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275</A></P> Mon, 22 Feb 2021 21:50:55 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-Installation-Issue/m-p/2144032#M1224140 Les-Gibson 2021-02-22T21:50:55Z