This topic

BT parental controls not working

sylviali323 — Sun, 14 Feb 2021 22:54:47 GMT

Our bt parental control has never worked since we moved home (fine at old address). Tried everything, phoned bt customer services, tried all sorts so-called solutions, been a year, NOTHING worked. Horrified just now finding out in browsing history my 7 year old googled inappropriate words and **bleep** images were shown. Searched the forum, it seems I need a moderator to help, please someone helps!

Re: BT parental controls not working

StuartH — Mon, 15 Feb 2021 16:21:30 GMT

Hi @sylviali323

Welcome to the community I can help with this.

I've sent you a private message asking for some more information so we can investigate.

Thanks

Stuart

Re: BT parental controls not working

JohnC2 — Mon, 22 Feb 2021 09:12:06 GMT

Hi @sylviali323, I've tried to get in touch without success. I've sent you a Private Message please can you check it and reply back to me.

thanks

John

Re: BT parental controls not working

sylviali323 — Mon, 01 Mar 2021 15:13:14 GMT

Sorry, new to the forum and I forgot to check it lately. I have just replied your pm. Ta..