This topic

Discord images being blocked

TheLynxster — Thu, 10 Oct 2019 16:00:40 GMT

Hi all,

I turned on my PC as usual this morning and opened the 'Discord' app but BT seems to be blocking any incoming and outgoing images that I send and/or receive so I decided to check a few other websites and some of them don't come up correctly. BT seems to be blocking them. Any reason as to why this is?

Re: Certain sites & images being blocked

gg30340 — Wed, 09 Oct 2019 11:59:54 GMT

What makes you say it is BT blocking images?

Have you tried using a different browser to see if it is a browser problem?

Re: Certain sites & images being blocked

TheLynxster — Wed, 09 Oct 2019 12:17:29 GMT

Because I have tried on multiple browsers and I am using the Discord program as apposed to viewing discord in a browser.

Re: Certain sites & images being blocked

Kevin4 — Wed, 09 Oct 2019 12:54:06 GMT

Exactly the same thing has happened on my laptop, what is going on ?

Re: Certain sites & images being blocked

Anonymous — Wed, 09 Oct 2019 13:08:26 GMT

Just a guess, have you turned parental controls on ? logon to MyBT to check

Re: Certain sites & images being blocked

DF2003 — Wed, 09 Oct 2019 15:54:08 GMT

Same here. Discord won't work on my phone or Laptop and refuses to load images. this isn't parental controls because we have them turned off. BT has messed something up

Multiple people on twitter complaining also

Re: Certain sites & images being blocked

gg30340 — Wed, 09 Oct 2019 16:41:25 GMT

Is the problem confined to the BT network? Does everything work when on 4g or a different network?

Re: Certain sites & images being blocked

DF2003 — Wed, 09 Oct 2019 17:51:20 GMT

Discord images load fine when using the school WiFi and cafe however when at home it refuses to load. This is a BT issue

Re: Certain sites & images being blocked

gg30340 — Wed, 09 Oct 2019 18:03:00 GMT

I am not saying it is not a BT issue but it is always best to carry out some sort of diagnostics before reaching a conclusion.

Re: Certain sites & images being blocked

TheLynxster — Wed, 09 Oct 2019 19:50:06 GMT

I logged in earlier and the parental controls are off, so it isn't that, unfortunately.

Re: Certain sites & images being blocked

TheLynxster — Wed, 09 Oct 2019 19:50:38 GMT

Yes, it is certain websites too.

Re: Certain sites & images being blocked

TheLynxster — Wed, 09 Oct 2019 19:51:42 GMT

I have tried 4G and everything works as normal, I tried even on a BT hotspot and that also worked fine, but the second I came back to my normal router, the issue came right back.

Re: Certain sites & images being blocked

TheLynxster — Wed, 09 Oct 2019 19:53:40 GMT

The only real (temporary) fix is to change DNS. I changed mine to the Google public DNS which you can easily research and I can confirm that it works but I would only use it as a temporary fix.

Re: Certain sites & images being blocked

pippincp — Wed, 09 Oct 2019 20:21:20 GMT

What's wrong with google DNS? Why only use as a temporary fix?

Re: Certain sites & images being blocked

Yorkyboy58 — Wed, 09 Oct 2019 23:20:23 GMT

I’ve been having exact same problem last couple of days. I’ve got both an iPad and an iMac. Parental controls not on and have tried using various other browsers without success. Was fine on Monday, agree with you, sounds like a BT issue to me

Re: Certain sites & images being blocked

Kevin4 — Thu, 10 Oct 2019 10:57:42 GMT

Exactly the same except my problems started first thing Thursday 9th Oct.

Same as you , no parental controls touched, all devices the same , tried different search engines with the same result.

Re: Certain sites & images being blocked

TheLynxster — Thu, 10 Oct 2019 12:46:22 GMT

Kevin, mine started at exactly the same time as yours, Thursday 9th Oct. This is why I feel it is a BT issue.

Re: Certain sites & images being blocked

JohnC2 — Thu, 10 Oct 2019 13:17:55 GMT

Hi @TheLynxster @Kevin4 @Yorkyboy58 @DF2003 sorry that you are experiencing this issue with images being blocked. I've sent you all a Private message explaining how you can contact the forum moderation team. Please can you reply back and we'll be happy to help you with getting this issue resolved.
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

Re: Certain sites & images being blocked

Coxsky — Thu, 10 Oct 2019 14:52:14 GMT

Can you include me in this please?

Re: Certain sites & images being blocked

StealthSlicer77 — Thu, 10 Oct 2019 14:58:33 GMT

@JohnC2 Can you please include me in that too. Thanks!