https://community.bt.com/t5/Archive-Staging/BT-Virus-Protect-quot-we-had-trouble-connecting-to-the-network/m-p/2147277#M1224268 <UL><LI>Hi,</LI></UL><P>I have applied the 10.01 update from OnePlus for my 5T. But when I request a BT Virus Protect mobile app activation code from my phone, I get this error:-</P><P>"We had trouble connecting to the network. Please try later"</P><P>My connectivity is fine.</P><P>I was going to remove and add back my device from BT Virus Protect, but it says the device will be removed for ever! What does this mean? Will I be able to add it back against?</P><P>Thank</P><P>Lee</P> Sun, 07 Mar 2021 16:52:11 GMT leejenson 2021-03-07T16:52:11Z https://community.bt.com/t5/Archive-Staging/BT-Virus-Protect-quot-we-had-trouble-connecting-to-the-network/m-p/2147277#M1224268 <UL><LI>Hi,</LI></UL><P>I have applied the 10.01 update from OnePlus for my 5T. But when I request a BT Virus Protect mobile app activation code from my phone, I get this error:-</P><P>"We had trouble connecting to the network. Please try later"</P><P>My connectivity is fine.</P><P>I was going to remove and add back my device from BT Virus Protect, but it says the device will be removed for ever! What does this mean? Will I be able to add it back against?</P><P>Thank</P><P>Lee</P> Sun, 07 Mar 2021 16:52:11 GMT https://community.bt.com/t5/Archive-Staging/BT-Virus-Protect-quot-we-had-trouble-connecting-to-the-network/m-p/2147277#M1224268 leejenson 2021-03-07T16:52:11Z https://community.bt.com/t5/Archive-Staging/BT-Virus-Protect-quot-we-had-trouble-connecting-to-the-network/m-p/2151158#M1224269 <P>I removed my device and added it. All fine now.</P><P>Lee</P><P>&nbsp;</P> Wed, 24 Mar 2021 09:22:20 GMT https://community.bt.com/t5/Archive-Staging/BT-Virus-Protect-quot-we-had-trouble-connecting-to-the-network/m-p/2151158#M1224269 leejenson 2021-03-24T09:22:20Z