This topic

WiFi Hotspot login

AlexC74 — Fri, 19 Mar 2021 10:20:43 GMT

Need a bit of help.

No matter what I do I can not log in to BT WiFi hot spots whilst out and about. It won't accept the login details.

I have reset my password but still no joy. I have found similar threads with the same issue but no definitive answer. I have logged in to MyBT and looks at extras but when I click on that option it states there is a problem with the website?

Completely stuck!

Many thanks

Alex

Re: WiFi Hotspot login

gg30340 — Fri, 19 Mar 2021 18:58:49 GMT

Are you the BT Broadband account holder?

See link about using BTWifi and how to log on.

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi

Re: WiFi Hotspot login

AlexC74 — Mon, 22 Mar 2021 08:28:15 GMT

As I have said already. Non of that works. It just rejects the username or password even though I know it's right. I have changed the password just to be sure.

As I saw in a previous post someone said you have to select the option on "MyBT" under extras. However when you click on this it states there is a page error and BT are looking into it. Been like that for ages!

I can log into MyBT ok and home wifi is fine. Just the hotspots I can't access.

Re: WiFi Hotspot login

gg30340 — Mon, 22 Mar 2021 09:37:45 GMT

Is your user name the main BT email address of the BT Broadband account holder and is it the BT Broadband account holder's BTID ?

Re: WiFi Hotspot login

AlexC74 — Mon, 22 Mar 2021 10:01:54 GMT

It is yes. I am not aware of me having any other usernames?

It seems odd that when I try and click on the hotspot part of my extras it gives me an error message and BT are looking into it. They obviously are not as it's been like that for ages.

Unless someone from BT takes a look I don't see how I can sort it.

Re: WiFi Hotspot login

henryfm — Mon, 22 Mar 2021 12:18:02 GMT

Similar problem. I have WiFi hotspot login enabled but when I go for a walk I loose connection when I go past a property with a hotspot. The phone thinks 'I can use the hotspot instead of mobile data' so it stops the mobile connection, but fails to link to the WiFi. So my streaming stops till I get out of range of the hotspot. Connecting SHOULD be automatic and seamless.

Re: WiFi Hotspot login

Les-Gibson — Mon, 22 Mar 2021 13:25:34 GMT

Have you opted out of BT Wi-Fi i.e. disabled it on your own router?

Re: WiFi Hotspot login

AlexC74 — Mon, 22 Mar 2021 14:09:13 GMT

How would I check that?

Re: WiFi Hotspot login

henryfm — Mon, 22 Mar 2021 14:39:02 GMT

BTWi-fi and BTWifi-X are listed in my WiFi list. In my time, I have logged in to BTWi-fi

Re: WiFi Hotspot login

AlexC74 — Mon, 22 Mar 2021 15:10:51 GMT

Mine does show BtWifi and BtWifi-X in the list.

Re: WiFi Hotspot login

Les-Gibson — Mon, 22 Mar 2021 16:07:23 GMT

Click or copy and paste http://192.168.1.254/basic_-_status.htm into the address bar on your browser.

Check BT Wi-Fi status against the below

Re: WiFi Hotspot login

gg30340 — Mon, 22 Mar 2021 16:18:48 GMT

To check if you're BT Broadband account is Opted in to BTWifi, which you should be automatically when you sign up for BT Broadband, you need to log onto your MyBT then go to "Your Products" and scroll down to "BTWifi". Click on "Learn More" then scroll down to "Opt out of BTWifi".

If you are "Opted Out" you will be given the option to "Opt in" and conversely if you are already opted in you will be given the option to opt out.