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BT Cloud deactivated before 60 days

Nedzanasus — Wed, 24 Mar 2021 14:56:01 GMT

Hi my BT Cloud account has been deactivated before 60 days. I had started the process of down loading data/photos but not finished. I’m sure I have as few days left and asking I can have access to the account please.

Re: BT Cloud deactivated before 60 days

JohnC2 — Wed, 24 Mar 2021 15:08:55 GMT

Hi @Nedzanasus, welcome to the forum and sorry you can no longer access the Cloud service. Do you remember what date your account closed on? If not you will find this on your final bill. Please check and post back to let me know.

cheers

John

Re: BT Cloud deactivated before 60 days

Nedzanasus — Wed, 24 Mar 2021 18:26:56 GMT

Hi John

thanks for your promt response, it says the move date was 25 Jan.

thanks, Sue

Re: BT Cloud deactivated before 60 days

RobbieMac — Wed, 24 Mar 2021 18:48:51 GMT

Hi @Nedzanasus

Thanks for posting back to let us know that.

Sorry for the problems. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie