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MacAfee anti virus

Keith19 — Tue, 06 Apr 2021 08:13:01 GMT

Hi . I done a factory reset on my Samsung Galaxy 7 inch ,( its less than 2 years old ) then tried to reinstall my MacAfee antivirus App . Seemingly Downloaded and Installed OK , then when I tried to use it keep getting the message " OOPS something went wrong during set up 😬, tried half a dozen times , keep getting the same message , I uninstalled the app each time . any body any ideas ?

Re: MacAfee anti virus

RobbieMac — Fri, 09 Apr 2021 07:42:07 GMT

Hi @Keith19

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're having using the BT Virus Protect app. Take a look at the help page and post back to let me know how you get on.

>> BT Virus Protect help page <<

Cheers,

Robbie

Re: MacAfee anti virus

Keith19 — Fri, 09 Apr 2021 08:52:46 GMT

Hi Robbie , thanks for your advice but still no joy , went in My bt , then selected the app and downloaded it , it went thru the download and install procedure seemingly OK , then got the OPEN button , hit that , then got the message , "OOPS something went wrong during set up " , same as I was getting the other times I tried re-installing , I had no probs the first time I installed it ., I also have the SAMSUNG GALAXY 8inch and 10 inch , no problems setting up there , Cheers Keith

Re: MacAfee anti virus

NeilO — Fri, 09 Apr 2021 11:28:15 GMT

Hi @Keith19 thanks for getting back to us. I'm sorry that didn't work, I'll send you a message so you can get in touch with the moderation team and we'll raise a case for that to be investigated.

Thanks

Neil

Re: MacAfee anti virus

Keith19 — Sat, 10 Apr 2021 12:17:43 GMT

Hi NeilO , I've tried it a few more times , no joy , today can't even get to the MacAfee website as its " AN UNSECURE CONNECTION " tried going in thru MYBT , also sent for a link , nothing ,just " UNSECURE CONNECTION " Regards Keith