This topic

BT Cloud Web interface Problem

David500 — Wed, 07 Apr 2021 19:13:36 GMT

For several days after logging into the BT Cloud Web interfaceon the home screen I get the following:

Contacts & music are the same. Wnen I click on "Reload ......" the panel trys to refresh but stays the same.

And when I click on the varioues icons in the left hand menu generally get the following error message:

"Error We are experiencing some technical difficultties. Please try again later."

Has anyone else had this problem?

Re: BT Cloud Web interface Problem

AdrianHack — Sat, 17 Apr 2021 21:03:11 GMT

Yep. I noticed the same issue in the last couple of days. Thought it would rectify itself, but it's persisted on desktop, phone and tablet. To be honest the Cloud has been a bit of a faff for the last few months due to updates.

Re: BT Cloud Web interface Problem

David500 — Sat, 17 Apr 2021 22:16:11 GMT

I meant to update a few days ago. I discovered that the Android app was working ok. It was MS Edge that was the problem. I cleared the cache and it's now working.

Re: BT Cloud Web interface Problem

AdrianHack — Sun, 18 Apr 2021 22:49:13 GMT

Ah, cache. Cleared that on Android phone and tablet and hey presto! I didn't do anything on my desktop computer, but it seems to have sorted itself out. Maybe just coincidental.