https://community.bt.com/t5/Archive-Staging/BT-WiFi-App-login-details-problem/m-p/2154418#M1224760 <P>Hi, can anybody help me?</P><P>I have BT Wifi enabled on my home broadband and I am able to login from my laptop etc using my BT ID. There seems to be a problem with the app. Even though it accepts my login details, every time I click on BT WiFi I get a message saying unable to login and that my saved details may be incorrect. I have tried changing my password. I have managed to get it to work once by deleting and re-installing the app but I get the same message the next time I try to connect.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/72631i7CE3CF79950585A0/image-size/medium?v=v2&amp;px=400" role="button" title="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" alt="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" /></span></P><P>&nbsp;</P><P>If I delete the app, I can login using the BT WiFi landing page. &nbsp;I have called BT several times but no one has been able to fix it. Any help would be greatly appreciated!</P> Fri, 09 Apr 2021 20:15:44 GMT proplus 2021-04-09T20:15:44Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-App-login-details-problem/m-p/2154418#M1224760 <P>Hi, can anybody help me?</P><P>I have BT Wifi enabled on my home broadband and I am able to login from my laptop etc using my BT ID. There seems to be a problem with the app. Even though it accepts my login details, every time I click on BT WiFi I get a message saying unable to login and that my saved details may be incorrect. I have tried changing my password. I have managed to get it to work once by deleting and re-installing the app but I get the same message the next time I try to connect.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/72631i7CE3CF79950585A0/image-size/medium?v=v2&amp;px=400" role="button" title="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" alt="71EC401E-E4B6-49BA-A8D7-13AAED4E59FF_1_201_a.jpeg" /></span></P><P>&nbsp;</P><P>If I delete the app, I can login using the BT WiFi landing page. &nbsp;I have called BT several times but no one has been able to fix it. Any help would be greatly appreciated!</P> Fri, 09 Apr 2021 20:15:44 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-App-login-details-problem/m-p/2154418#M1224760 proplus 2021-04-09T20:15:44Z https://community.bt.com/t5/Archive-Staging/BT-WiFi-App-login-details-problem/m-p/2154420#M1224761 <P>You should try contacting the BTWifi app developers to see if the can help</P> <DIV class="IQ1z0d"> <DIV><A class="hrTbp euBY6b" href="mailto:btwifi.app.feedback@bt.com" target="_blank">btwifi.app.feedback@bt.com</A></DIV> </DIV> <P><LI-WRAPPER></LI-WRAPPER></P> <P>&nbsp;</P> Fri, 09 Apr 2021 20:20:57 GMT https://community.bt.com/t5/Archive-Staging/BT-WiFi-App-login-details-problem/m-p/2154420#M1224761 gg30340 2021-04-09T20:20:57Z