This topic

Parental Controls Blocking Websites & Unable to Turn Off

Jay863 — Wed, 12 May 2021 05:38:09 GMT

I switched on my BT parental control a couple of days ago and it’s been a nightmare since then, I spent nearly half my work day speaking to BT, I was transferred from one department to the other as none of the people I spoke with could help resolve the issue with the parental control.

Since switching the parental control on unable to access certain websites which are being blocked. I am advised to log in to my account to over-ride this but I get this message:

You are not authorised to manage this Parental Controls service, please contact the account holder.

I log into MyBT and it shows me as the account holder, and my Parental Controls all off - BT have confirmed I am the only account name associated with the account.

These websites are blocked across all my deviced: PC, laptop, iPad and phone.

I see this issue has been reported and dealt with previously in the community so hopefully someone can come to my rescue as it’s quite frustrating!

Re: Parental Controls Blocking Websites & Unable to Turn Off

imjolly — Wed, 12 May 2021 09:31:45 GMT

have you checked web protect is turned off by going to MYBT

Re: Parental Controls Blocking Websites & Unable to Turn Off

Jay863 — Wed, 12 May 2021 09:48:05 GMT

Yes I have. As I said in my text I have spoken to BT support team both technical and all the others I was passed on to. No solution what so ever.

Parental Controls Blocking Websites & Unable to Turn Off

Jay863 — Thu, 13 May 2021 15:01:55 GMT

Since switching the parental control on unable to access certain websites which are being blocked. I am advised to log in to my account to over-ride this but I get this message:

You are not authorised to manage this Parental Controls service, please contact the account holder.

I log into MyBT and it shows me as the account holder, and my Parental Controls all off - BT have confirmed I am the only account name associated with the account.

These websites are blocked across all my deviced: PC, laptop, iPad and phone.

I see this issue has been reported and dealt with previously in the community so hopefully someone can come to my rescue as it’s quite frustrating!

Re: Parental Controls Blocking Websites & Unable to Turn Off

JohnC2 — Thu, 13 May 2021 19:06:22 GMT

Hi @Jay863 sorry you are having a problem with the Parental Controls. I've sent you a Private Message with details on how to get in touch with the Mod team and we'll be happy to help you get this resolved.

cheers

John