This topic

BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

jezbod — Sat, 12 Jun 2021 23:06:23 GMT

As the title says, my BT Cloud has not synced any files (photos or videos) since I upgraded my iPhone X to iOS 14.6.

It works if I copy the files into a folder on my PC, and sync from there, but on the phone it just says no new files found.

I have already done the restart phone, then remove and reinstall the app, and there has been no change.

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

pddco — Sun, 13 Jun 2021 11:12:38 GMT

Hello. Not sure if this helps, but I too am on IOS 14.6 albeit an iPhone11. And, while I’m having issues with seeing content under ‘All my files’, all the photos are being backed up. I know this cos I can see the photos etc in the BT Cloud > IPhone folder on my windows Laptop. Clearly this was all working for you before. Are you still getting the ticked green cloud icon on the app Home Screen? Or are you seeing the orange upload icon? If so, when you try to force a backup what happens?

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

NeilO — Sun, 13 Jun 2021 11:13:06 GMT

Hi @jezbod That's not good, I'm sorry to see you're experiencing issues with the BT Cloud app since updating to iOS 14.6. I've highlighted your post to the BT Cloud app team and I'll get back to you as soon as they update me.

Thanks

Neil

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

jezbod — Thu, 17 Jun 2021 12:58:27 GMT

The problem still persists!

Any feedback from the app developers?

Jerald

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

NeilO — Thu, 17 Jun 2021 15:06:18 GMT

Hi @jezbod the developers are still investigating, as soon as I've got an update I'll let you know.

Thanks

Neil

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

jezbod — Thu, 17 Jun 2021 15:12:09 GMT

Thank you for the reply!

Jerald

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

NeilO — Sat, 26 Jun 2021 17:34:58 GMT

Hi @pddco and @jezbod I'm sorry I don't have any further updates at this moment in time but the developers have asked for your details to help with their investigations.

I've sent you both a private message so you can send over your details to the moderation team. You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

pddco — Sat, 26 Jun 2021 20:48:10 GMT

@NeilO Thanks for taking a look. Much appreciated. Hope the team manages to find a solution.

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

NeilO — Sun, 27 Jun 2021 08:44:26 GMT

@pddco No problem, I hope they'll have an update for you sooner rather than later.

Cheers

Neil

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

jezbod — Mon, 28 Jun 2021 23:24:44 GMT

I have just had to rebuild a Pc as my old machine finally died.

I'm just re-syncing the 400GB of BT cloud on to it...

And the passwords have been having fun, had to reset it earlier today as it stopped working and now my iPhone app keeps locking me out.

It's all fun in the life of I.T.

Jerald

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

philchannell — Wed, 28 Jul 2021 03:49:24 GMT

Hi,

I have been battling this for the past 2-3 months.

did you get to a fix with the dev team ?
it’s like the metadata is not being updated on my iPhone.

ive re-installed in hope this would fix it however nothing

kind regards,

Phil

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

philchannell — Fri, 30 Jul 2021 09:01:34 GMT

@jezbod @NeilO @pddco

I have noticed something when exploring my phones DCIM folder. It looks like apple have chnaged the naming on the folder structure which at a high level looks like the point my app stopped syncing. XXXAPPLE vs XXXCLOUD.

I am planning to copy my photos off my phone manually to my desktop clear them down to see if this then fixes it.

My wife has the latest iphone and it is working perfectly.

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

jezbod — Fri, 30 Jul 2021 09:59:01 GMT

@philchannell Sorry about the delay, yes it did get solved, however I do not remember if I got a definitive answer as to what the problem was!

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

philchannell — Fri, 30 Jul 2021 09:59:15 GMT

That is odd . I am on the latest and having the same issues.

Thanks for the update @jezbod

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

pddco — Fri, 30 Jul 2021 10:03:23 GMT

@philchannell My iPhone 11 is backing up okay now. But there’s still an issue that’s with the tech team. I still can’t see all the content that’s backed up from my laptop PC within the ‘All Files’ folder on the app. It’s all there on the cloud website. Just can’t see it within the app. They’re working on it apparently.