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BT Cloud 21.4.10

RTL — Mon, 21 Jun 2021 16:22:57 GMT

Well powered up my PC after my fish tank maintenance and got a notice that BT Cloud needed a restart to install an update. Now at 21.4.10. Fired up Excel and after editing the previous week's file, the updated file loaded to the cloud. Haven't tried any more as yet but looks like progress has been made.

Promising.

Re: BT Cloud 21.4.10

cfpage — Mon, 21 Jun 2021 17:26:18 GMT

My version of BT Cloud was earlier so I have just downloaded 21.4.10 manually from www.bt.com/cloud/download. It had not uploaded automatically. However, it does not show any release notes or history. I have also checked C:\Users\username\AppData\Local\BTCloud to no avail. How do we see what changes have been made and what has been fixed?

Re: BT Cloud 21.4.10

RTL — Mon, 21 Jun 2021 20:17:37 GMT

Well I have not been offered the update on my other Desktop nor an ASUS Laptop. When I try to download the latest BT Cloud on them, I am only getting 21.2.8 offered. I have a Dell Laptop that didn't have BT Cloud installed and tried it---same 21.2.8. I don't know what is going on. Either the update has been pulled because of a problem or it is just still a Beta and is only being available to a select few. The Desktop where it installed itself, I had previously submitted diagnostic logs for my sync problem as requested by the Moderators.

Re: BT Cloud 21.4.10

JTS1 — Mon, 21 Jun 2021 20:43:36 GMT

@RTLwrote:
Well I have not been offered the update on my other Desktop nor an ASUS Laptop. When I try to download the latest BT Cloud on them, I am only getting 21.2.8 offered. I have a Dell Laptop that didn't have BT Cloud installed and tried it---same 21.2.8. I don't know what is going on. Either the update has been pulled because of a problem or it is just still a Beta and is only being available to a select few. The Desktop where it installed itself, I had previously submitted diagnostic logs for my sync problem as requested by the Moderators.

I was notified that the new version was available, but a restart was required for it to activate the new BT Cloud Version 21.4.10. Before doing so, I checked the properties of my Desktop BT Cloud icon and saw that Version 21.4.10 had been downloaded to my Laptop without my knowledge.

I did have my laptop on for about 5 hours before receiving the message, so it may just be a matter of timing that you haven't received the message yet.

After the restart, the new version was working much faster, but there is nothing to show what, if any, changes have been made since version 21.3.8.

There has been no change to the BT Cloud User Guides (there are two versions available and neither of these are totally correct).

JTS1

Re: BT Cloud 21.4.10

Old_Deuteronomy — Tue, 22 Jun 2021 13:07:26 GMT

Y'all should be so lucky! I did have a phone call last week (re my open complaint) from a BT Tech guy who told me there was a new version of BT Cloud that might solve my problem and could he install it. I explained that I was just about to take the lasagne out of the oven for dinner so it was a bit inconvenient. We chatted a bit about the exact detail of my problem (they never read the notes, do they!) and he promised to call back the next day afternoon. To date, I'm still waiting. Maybe I'll take a look and see if I can find the download, but I'm not holding my breath.

Re: BT Cloud 21.4.10

Matt_St — Tue, 22 Jun 2021 17:40:52 GMT

He's probably been delayed while he tries out your lasagne recipe!

Re: BT Cloud 21.4.10

JTS1 — Wed, 23 Jun 2021 16:44:01 GMT

@cfpagewrote:
My version of BT Cloud was earlier so I have just downloaded 21.4.10 manually from www.bt.com/cloud/download. It had not uploaded automatically. However, it does not show any release notes or history. I have also checked C:\Users\username\AppData\Local\BTCloud to no avail. How do we see what changes have been made and what has been fixed?

Was Version 21.4.10 available to you via the link you used?

Another Forum member reported back to me that only version 21.2.8 was downloaded when he tried it.

JTS1

Re: BT Cloud 21.4.10

cfpage — Wed, 23 Jun 2021 18:55:06 GMT

I just went to the BT Cloud download link and got Setup-BTCloud-Production-21.4.10.exe

www.bt.com/cloud/download now gives 21.2.8 via
https://conf-btpc-prod.uk-uxb.synchronoss.com/snc-repo/data/SyncDrive/download?client=pc

I therefore presume that 21.4.10 has been withdrawn. We really do need a proper history and release notes published alongside the downloads.

Charles

Re: BT Cloud 21.4.10

JTS1 — Wed, 23 Jun 2021 19:11:52 GMT

@cfpagewrote:
I just went to the BT Cloud download link and got Setup-BTCloud-Production-21.4.10.exe
www.bt.com/cloud/download now gives 21.2.8 via
https://conf-btpc-prod.uk-uxb.synchronoss.com/snc-repo/data/SyncDrive/download?client=pc
I therefore presume that 21.4.10 has been withdrawn. We really do need a proper history and release notes published alongside the downloads.
Charles

I couldn't agree more Charles, please see the first page of a presentation that I have been putting together:

https://btcloud.bt.com/web/app/share/invite/UyIOkdtmz2

JTS1 - John

Re: BT Cloud 21.4.10

RTL — Thu, 01 Jul 2021 21:16:09 GMT

Got a notification earlier on my Laptop that a restart was needed to update BT Cloud. Looks like 21.4.10 has now been released for general use.

Latest version.

Re: BT Cloud 21.4.10

JTS1 — Fri, 02 Jul 2021 08:01:51 GMT

@RTLwrote:
Got a notification earlier on my Laptop that a restart was needed to update BT Cloud. Looks like 21.4.10 has now been released for general use.
Latest version.

Have you had the chance to see some of the changes yet?

JTS1

Re: BT Cloud 21.4.10

RTL — Fri, 02 Jul 2021 09:27:44 GMT

@JTS1 Hi, I only use BT Cloud Sync and it is now working for me. Can't comment on Backup as I don't use it. My problem was if I modified an existing file, Excel or Word for example and then saved it as a new file, it required either a Restart or a Power On/Off to force the file to load to the cloud. This was resolved when I received 21.4.10 on Desktop "A". I now have it installed on my Desktop "B" and Laptop and intend to move more of my files over from OneDrive--when I get the time.

When I look in the web BT Cloud I am still seeing images from documents appearing in Photos. I don't think they should go there as I am using sync and not Backup. Can live with that at the moment as the only time I go in to the Cloud will be to occasionally clear out the trash can.

Re: BT Cloud 21.4.10

Earthling — Fri, 02 Jul 2021 18:53:05 GMT

I only use Backup, not Sync, and can't see anything has changed. I have files modified 9 hours ago still waiting to be backed up. I can live with that as Cloud isn't my primary backup but it is disappointing.

Re: BT Cloud 21.4.10

JTS1 — Fri, 02 Jul 2021 19:51:32 GMT

@Earthlingwrote:
I only use Backup, not Sync, and can't see anything has changed. I have files modified 9 hours ago still waiting to be backed up. I can live with that as Cloud isn't my primary backup but it is disappointing.

I have found a few things that have changed, for example, in the RECENTLY UPDATED list, the files are linked to the Folders that they were uploaded from (if it they still exist); and if you click on the three vertical dots at the top right of the same screen, a dropdown box appears and now when you select ‘About’, not only does it the Version 21,4,10 appear, another option appear to turn Diagnostic Logs on and off.

Also, it is working a lot faster and when files are modified and saved, the versions appear almost instantaneously, however, on a couple of occasions, I accidently hit Save, even though I hadn't made a change, but new versions were created anyway.

I cannot understand why your files are taking so long to get backed up. I have backed up 9 folders containing lots of large videos and they all successfully uploaded very quickly. Do you have many other apps running in the background?

Re: BT Cloud 21.4.10

Earthling — Fri, 02 Jul 2021 20:20:57 GMT

Thanks John - just tried what you did by opening and saving a couple of files and they backed up inside a minute! No idea why nothing was happening earlier but looks like backup may now be working as it should.

Re: BT Cloud 21.4.10

JTS1 — Wed, 07 Jul 2021 19:03:48 GMT

@Earthlingwrote:
Thanks John - just tried what you did by opening and saving a couple of files and they backed up inside a minute! No idea why nothing was happening earlier but looks like backup may now be working as it should.

I'm glad that you have had a successful outcome.

Since the the December version, where the BT Cloud problems began, I have been conscious that those having backup problems, were the members who had long term accounts that had accumulated large amount of big files. I was also conscious that many of them tried all sorts of ways to resolve their problems, but to no avail.

I therefore attempted, this week, to replicate the problem by trying to upload a folder containing many video files, the total volume of which was over 6GBs.

Initially, syncing progressed well, but it still wasn't completed. So during the process, I attempted to change the name of a totally different backup folder, added a single Sync file and deleted some of the files from the original folder containing file that were still in the sync process, to see how the BT Cloud would react.

I then turned my PC off and back on again.

I found that I had succeeded in stalling the syncing process. No matter what I did, I couldn't get the sync process to restart (just as described by many other users).

I then looked at my BT Cloud Logs and found that the BT Cloud recognised that sync was not completed, as the deleted files, which were named in the logs, were not there to be backed up. However, it ended in a loop, where it tried to find them, but couldn't, then tried to find them again, but couldn't, and so on.

I spent most of the week trying to get BT Cloud to start syncing, by pausing and unpausing, switching BT Cloud off & on again and shutting down and restarting. Nothing happened, despite repeating this over several day. Eventually, I decided to remove the entire backup folder that was causing the problem - still nothing and sync remained paused.

As a last resort, I unpinned it from my Backup Preferences and clicked save. Hey presto, after a dormant week, syncing started immediately.

Since then, I have added the same backup folder (and others) without any problems, so it is recoverable from the user's end.

JTS1

Re: BT Cloud 21.4.10

JTS1 — Wed, 07 Jul 2021 21:27:56 GMT

@RTLwrote:
@JTS1 Hi, I only use BT Cloud Sync and it is now working for me. Can't comment on Backup as I don't use it. My problem was if I modified an existing file, Excel or Word for example and then saved it as a new file, it required either a Restart or a Power On/Off to force the file to load to the cloud. This was resolved when I received 21.4.10 on Desktop "A". I now have it installed on my Desktop "B" and Laptop and intend to move more of my files over from OneDrive--when I get the time.
When I look in the web BT Cloud I am still seeing images from documents appearing in Photos. I don't think they should go there as I am using sync and not Backup. Can live with that at the moment as the only time I go in to the Cloud will be to occasionally clear out the trash can.

All files, whether they are documents, or photos, will appear in 'All My Files' when they are uploaded.
The Sync files will be found here by clicking on 'BT Cloud' and the paths that are within it. This is an exact duplication of your Desktop BT Cloud folders and files.

The Backup files will be found here by clicking on your Repository from which they were uploaded, but if a Backup folder includes pictures, these pictures will not be included here, they will be found in 'Photos and Videos', by design.

If, in the past, you had a backup folder that contained pictures, they will still appear in the BT Cloud, even if you have deleted the backup files and folders from your PC and the documents from the BT Cloud client, as they are stored separately. They must be deleted from within the BT Cloud client if you want to get rid of them.

For more details see:
https://btcloud.bt.com/web/app/share/invite/UyIOkdtmz2

JTS1

Re: BT Cloud 21.4.10

Old_Deuteronomy — Thu, 08 Jul 2021 10:44:26 GMT

Hello together!

OK, here's a recommendation I got from BT that solved the problem of stalled sync and the inability to see the repositories on different computers. I applied it to both my Windows PC and laptop, but I can't confirm the Mac advice works OK.

Steps:

1. Make sure to exit the application with the Exit button

It's on the Systray menu

2. Open the Data folder the App

On Windows 10:

%userprofile%\AppData\Local\BTCloud-Data

On Mac

~/.local/share/BTCloud-Data/

Make a backup of all files and folders in that folder (best to zip them and save to Desktop)

Delete the .db files in this folder

3. After this the user will need to set up the backup and sync folders

Make sure that it's using the same backend mapping as before for the same folder

Note that the client will see that the sync folder already exists, so it will suggest a new one

user will need to manually choose the old sync folder!

This is the direct copy of the advice. I found I had to do a small interpolation of them on my devices, but that was no problem.

The only disappointment I now have (as I've only just got a second device, i.e. the laptop) is that to be able to access files on both devices, I have to put my files into the BT Cloud folder. Be hanged if I'm going to reset all my pointers for the various programs whose data I want to access.

BTW, here comes Windows 11, be alert (Britain needs lerts!).

Re: BT Cloud 21.4.10

GeoffSmith — Thu, 08 Jul 2021 12:23:38 GMT

@Old_Deuteronomywrote:
The only disappointment I now have (as I've only just got a second device, i.e. the laptop) is that to be able to access files on both devices, I have to put my files into the BT Cloud folder. Be hanged if I'm going to reset all my pointers for the various programs whose data I want to access.

If you want to put the files backed up from the first device onto the laptop the simplest way is to use Selective Download. Then use the Cloud directory to transfer changed files.

Re: BT Cloud 21.4.10

Addy — Fri, 09 Jul 2021 11:08:37 GMT

Hi @Old_Deuteronomy ,

Thanks for these instructions. I’ll try this as I haven’t been able to back up properly for over four months. I have an ongoing complain but no one has mentioned this as a possible fix. I’ll let you know how I get on.

Ade.

ps - I realise I’m posting on a resolved message.