This topic

BT Virus Protect - Error While Installing Updates !

Rogerdodge51 — Mon, 02 Aug 2021 09:36:01 GMT

Hi,

I have BT virus Protect on my iMac which has been fine but suddenly I am getting daily messages "Error while installing updates!". I have re-installed but I keep getting the same message. This morning a friend rang me to say he was getting the message too. Is this a known issue ? Both of us on on Macs, he is on Big Sur, mine is Catalina.

Re: BT Virus Protect - Error While Installing Updates !

Watkinmc — Mon, 02 Aug 2021 18:37:47 GMT

I am having the same problem....

Mine is a MAC on BigSur

Re: BT Virus Protect - Error While Installing Updates !

DavidM — Wed, 04 Aug 2021 08:52:11 GMT

HI @Rogerdodge51 and @Watkinmc and thanks for posting.

Sorry you're having problems installing the Virus Protect. I can help. I'll drop you both a private message now so you can get in touch.

Cheers

David

Re: BT Virus Protect - Error While Installing Updates !

Adam_G — Wed, 04 Aug 2021 09:24:43 GMT

@David - I've got the same issue here on two Macs - one on Catalina and one on Big Sur, both had the error appear on the same day.

Is this a known issue? Is there something you can put on the forum around the fix, or is it something that needs to be sorted individually?

Thanks,
Adam.

Re: BT Virus Protect - Error While Installing Updates !

DavidM — Wed, 04 Aug 2021 09:29:05 GMT

Hi @Adam_G and welcome.

I'm not aware that this is a known issue but if you're getting the same error message I'll be happy to take a closer look for you. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: BT Virus Protect - Error While Installing Updates !

MickMac01 — Wed, 04 Aug 2021 14:47:06 GMT

I am having the same problems - Big Sur and Catalina. why so many problems?

Re: BT Virus Protect - Error While Installing Updates !

Adam_G — Wed, 04 Aug 2021 15:46:29 GMT

@MickMac01 - one of DaveM's team got back to me very quickly.

They've found that direct McAfee customers have raised this on the McAfee forums and that they should be working on fixing it. BT are raising a case with them so they know we have issues and they can track resolution for us.

Thanks,
Adam.

Re: BT Virus Protect - Error While Installing Updates !

MickMac01 — Wed, 04 Aug 2021 15:50:54 GMT

Hi Adam_G

I appreciate your response. Fingers crossed this is resolved soon.

Will you keep us updated here?

Thanks,

MickMac01

Re: BT Virus Protect - Error While Installing Updates !

NeilO — Wed, 04 Aug 2021 16:09:22 GMT

Hi everyone.

Thanks for flagging this issue with BT Virus Protect. We’ve looked into this and can confirm that there is no impact to the level of protection provided by Virus Protect. I can understand how the message "Error while installing updates!" would be concerning.

We’ve spoken to McAfee and they’ve confirmed that a fix will be rolled out soon. This will be updated automatically, so for now please ignore the messages you are seeing. I’m sorry for any inconvenience caused. We will update this thread when the fix has been rolled out.

Thanks

Neil

Re: BT Virus Protect - Error While Installing Updates !

Jeandonny — Thu, 05 Aug 2021 18:22:13 GMT

This is also happening to me and I cannot seem to instal the updates. Ive tried reinstalling the virus checker but still getting the same message.

Re: BT Virus Protect - Error While Installing Updates !

Jeandonny — Thu, 05 Aug 2021 18:23:21 GMT

Having the same problems. Have tried installing the program again but still getting the same message when trying to update

Re: BT Virus Protect - Error While Installing Updates !

NeilO — Sat, 07 Aug 2021 11:39:16 GMT

Hi Everyone,

Can you let me know if you're still getting the error message?

Thanks

Neil

Re: BT Virus Protect - Error While Installing Updates !

Watkinmc — Sat, 07 Aug 2021 11:41:51 GMT

Yes, I am still getting the error messages.

Re: BT Virus Protect - Error While Installing Updates !

MickMac01 — Sat, 07 Aug 2021 12:19:31 GMT

Hi Neil0

Yes, I am still getting the error message

Re: BT Virus Protect - Error While Installing Updates !

MickMac01 — Sat, 07 Aug 2021 12:20:19 GMT

Yes, I am still getting the error message

Re: BT Virus Protect - Error While Installing Updates !

NeilO — Sat, 07 Aug 2021 12:24:49 GMT

Hi,

Thanks for getting back to let me know. I'm really sorry it's still not sorted, I'll chase this up again this afternoon.

Thanks

Neil

Re: BT Virus Protect - Error While Installing Updates !

Jeandonny — Sat, 07 Aug 2021 16:07:07 GMT

Now it's saying my Firewall is off but on my Mac it is saying it is on? And I can't seem to change it in the virus programme to get it to display On ! What is going on with this virus checker? Very worrying as it says my computer is at risk now!

Re: BT Virus Protect - Error While Installing Updates !

Saleterrier — Sun, 08 Aug 2021 11:20:07 GMT

Yes I am still getting the error. I'm using Mac Catalina 10.15.7

Re: BT Virus Protect - Error While Installing Updates !

tevpud — Sun, 08 Aug 2021 13:06:55 GMT

Just for information.

I'm also getting this error on my Macbook Pro M1 running MacOS Monterey version 12.0 Beta. Clicking on Turn on Firewall within BT Virus Protect dashboard doesn't do anything, clicking on "Updates" generates a "McAfee LiveSafe - Internet Security quit unexpectedly" error & log (auto reported to Apple apparently).

Re: BT Virus Protect - Error While Installing Updates !

Macwell — Mon, 09 Aug 2021 11:07:06 GMT

same problem here, good to know it is being looked into. just replying so I get further information