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123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 10:08:03 GMT

123 formbuilder has stopped working on my Wix website. Wix cannot do anything. 123 formbuilder say BT is blocking their domain and have raised the issue with BT. What is being done - I need my form back and working ?

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 10:09:20 GMT

Also - everything works when accessed by a network that is not BT (eg outside UK) ?????

Re: 123 formbuilder

-Richie- — Tue, 03 Aug 2021 11:03:04 GMT

The domain https://www.123formbuilder.com/ works for me on BT broadband, do you have parental controls enabled ? that could be a possible reason that stops you, disable it via www.bt.com/mybt , It could also be other security software like a firewall

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 11:20:16 GMT

Thanks. Why does it not work on my ipad or iphone either ? I also cannot get into 123 formbuilder website (I get just a simple menu listing - on any browser). 123 formbuilder tell me they have an issue with BT and have raised it with them - they say BT is blocking their domain. How do I get BT to do something (before I write to their CEO) ? Any ideas ?

Re: 123 formbuilder

jac_95 — Tue, 03 Aug 2021 11:28:02 GMT

Hi @Stevie-Ray ,

From a desktop browser and open up dev tools and record the network requests and load 23 formbuilder website what do you see? Any failed connections?

Do you have the Network wide parental controls enabled? You can check that on MyBT.

Re: 123 formbuilder

-Richie- — Tue, 03 Aug 2021 11:38:37 GMT

@Stevie-Raywrote:
123 formbuilder tell me they have an issue with BT and have raised it with them - they say BT is blocking their domain.

BT are not blocking this domain, I can visit it just fine as seen in my screen shot of the website, I have BT broadband so any block would of prevented me from visiting.

Have you checked www.bt.com/mybt to see if you have parental controls enabled ?

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 11:43:52 GMT

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 11:46:23 GMT

I've just posted a screen shot of when I try to logon to 123 formbuilder. I DO NOT have parental controls on (never have). I do not think this is a BT broadband issue - it is a BT network and service provider issue ? This has only recently happened - the form on my website has work for years until the last week or so

Re: 123 formbuilder

jac_95 — Tue, 03 Aug 2021 11:53:53 GMT

So at least the styling resources aren't being requested by the looks. The console tab should give an overview of what's not loading the the network tab should show the requests being made and their HTTP status code and response body.

Can you provide an output of the console tab please

Re: 123 formbuilder

-Richie- — Tue, 03 Aug 2021 11:56:35 GMT

The login page works fine for me, although it does move to a sub-domain from https://www.123formbuilder.com/ to https://app.123formbuilder.com

It just looks like the page never loaded correctly, it's 100% not a block though, have you tried reloading the page, you can also use the F5 key to reload it ?

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 12:07:18 GMT

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 12:16:57 GMT

and here is when I load the actual website page - all help appreciated.....

Re: 123 formbuilder

jac_95 — Tue, 03 Aug 2021 12:31:21 GMT

This is looking like something is changing the resources, could be BT web protect.

Once way to test is go to the direct url that is showing as up in the console as a warning (amber) due to it being an unexpected content type.

If you go to MyBT and select Security as per https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,'Your%20included%20extras'%20page. You can turn off BT Web Protect

Re: 123 formbuilder

Stevie-Ray — Tue, 03 Aug 2021 13:04:17 GMT

Thank you jac_95 - brilliant. I switched off BT web protect and the form is now working. Many thanks for your help (and your patience with my lack of experience) !!