BT Cloud app not working on iphone

Morto111 — Tue, 03 Aug 2021 15:21:43 GMT

Hi I have been using BT cloud for years. I have one android phone backing up and one iphone. The iphone app is just not backing up and the actual file has disappeared when looking for it on the phone app to see where my back ups got to. Weirdly the separate iphone folder can be viewed when I check from the android or my windows pc. I have tried deleting and installing the app again but this has not helped. It looks like it has not backed up since the middle of June when looking at the back up folder from my other devices. Any help or suggestions would be much appreciated.

Re: BT Cloud app not working on iphone

NeilO — Thu, 05 Aug 2021 11:23:50 GMT

Hi @Morto111 Thanks for posting, I'm really sorry to see you're experiencing problems with the BT Cloud app on your iPhone. I'll send you a private message so you can send over your details to the moderation team and we'll raise a case with our BT Cloud team to get that looked into.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

This topic

BT Cloud app not working on iphone

Re: BT Cloud app not working on iphone