https://community.bt.com/t5/Archive-Staging/By-tv-app/m-p/2175623#M1225238 <P>I have been trying to access by tv app on a new device and both have pad locks with no date and has been way over 30 days&nbsp;</P> Tue, 03 Aug 2021 15:34:49 GMT daisyblake1994 2021-08-03T15:34:49Z https://community.bt.com/t5/Archive-Staging/By-tv-app/m-p/2175623#M1225238 <P>I have been trying to access by tv app on a new device and both have pad locks with no date and has been way over 30 days&nbsp;</P> Tue, 03 Aug 2021 15:34:49 GMT https://community.bt.com/t5/Archive-Staging/By-tv-app/m-p/2175623#M1225238 daisyblake1994 2021-08-03T15:34:49Z https://community.bt.com/t5/Archive-Staging/By-tv-app/m-p/2175983#M1225239 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/292719">@daisyblake1994</a>&nbsp;Welcome to the community and thanks for posting, I'm sorry you're unable to access the BT TV app on your new device.</P> <P>I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help you get that sorted.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Thu, 05 Aug 2021 10:44:20 GMT https://community.bt.com/t5/Archive-Staging/By-tv-app/m-p/2175983#M1225239 NeilO 2021-08-05T10:44:20Z