This topic

Unable to use BT Cloud

alexburt1 — Wed, 04 Aug 2021 14:59:12 GMT

Tried everything I can think of but my BT cloud shows the 'one time meta data installation....' message. Been showing it for about a month.

Doesn't seem to sync anything. Getting slightly concerned as have a heap of stuff in BT cloud I do not want to lose, and a heap of stuff to back up.

I can see various posts but can't see a clear cut solution. Can someone point me in the right direction please?

Thanks, Alex

Re: Unable to use BT Cloud

alexburt1 — Thu, 05 Aug 2021 09:36:17 GMT

@SeanD - any chance you could post the resolution to this issue instead of that humongous thread. I work in software development and I can't get this to work, so imagine there are others less knolwedgable to me that are also struggling.

Re: Unable to use BT Cloud

NeilO — Thu, 05 Aug 2021 09:44:08 GMT

Hi @alexburt1 welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems with the BT Cloud service. I'll send you a private message so you can send over your details to the moderation team and we'll raise a case with our BT Cloud team to get that looked into.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

Re: Unable to use BT Cloud

alexburt1 — Mon, 09 Aug 2021 09:18:40 GMT

@NeilO @SeanD

Still can't make progress with this. Have tried everything in all the threads. I can get it working with the old version, but it makes me update BT cloud to the new version which does not work.

I view this as a paid for service (I pay a bit more for BT to get the space for backups). The web version is a terrible user experience so view the client as essential.

Non functioning BT Cloud App

alexburt1 — Mon, 09 Aug 2021 10:03:20 GMT

So I have been promised a resolution in 24-48 hours

Will keep you guys informed and thanks for advice so far, fingers crossed.

Re: Non functioning BT Cloud App

alexburt1 — Mon, 09 Aug 2021 10:06:52 GMT

Very impressive how quickly this site is moderated, considerably less impressive how quickly issues are resolved.

Re: Unable to use BT Cloud

JTS1 — Mon, 09 Aug 2021 14:47:46 GMT

@alexburt1wrote:
Tried everything I can think of but my BT cloud shows the 'one time meta data installation....' message. Been showing it for about a month.
Doesn't seem to sync anything. Getting slightly concerned as have a heap of stuff in BT cloud I do not want to lose, and a heap of stuff to back up.
I can see various posts but can't see a clear cut solution. Can someone point me in the right direction please?
Thanks, Alex

Alex, you do know that you can still log in to see and download your files, even without without installing BT Cloud on your PC, don't you?

JTS1

Re: Unable to use BT Cloud

alexburt1 — Tue, 10 Aug 2021 22:29:35 GMT

yup, that was when i realised files were missing!

One time meta data initialisation - BT Cloud

alexburt1 — Mon, 16 Aug 2021 15:34:39 GMT

I am now well over a month into the one time meta data initialisation blockage, on one laptop (used for about 6 hours every day).

On the other laptop I have tried everything I can to get round this message. Other posters have provided advice but have not managed to resolve.

BT moderators have asked for details and been provided by me but have not had a single response. I have tried the BT helpline who promised a response in 48 hours... nothing. Am posting the summary here as will start a formal complaint tomorrow (as should anyone else who still has issues.).

Thanks

Re: One time meta data initialisation - BT Cloud

DanielS — Mon, 16 Aug 2021 19:18:25 GMT

Hi @alexburt1,

Thanks for taking the time to speak with @PaddyB today.

As Paddy let you know, @NeilO is out of office until the start of September. I am sorry that we weren't able to reply to you sooner. I've turned his private messages off for the time being.

Take care for now and have a great night.

Thanks
DanielS

BT Cloud client

alexburt1 — Tue, 07 Sep 2021 18:36:42 GMT

Wow... 5 phone calls from BT and absolutely no where with resolving my issue. Are there any other people who have managed to resolve the 'One time meta data initialisation' issue successfully? If so how....

Re: One time meta data initialisation - BT Cloud

alexburt1 — Tue, 07 Sep 2021 18:37:57 GMT

Still no resolution, still claiming to not be any issue that they know about (see the posts hidden in the humongous thread)