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BT Cloud - The specified path, file name or both are too long

mb2 — Fri, 20 Aug 2021 07:02:46 GMT

BT Cloud has now stopped backing up on my PC. It is showing an error "The specified path, file name or both are too long".

Unfortunately it doesn't tell me what file it's having problems with and just stops - It would be much better if it reported the problem by telling me what the file is and then carry on backing up other files.

It started after I installed v21.4.10 - it was all ok (as far as it is possible to be ok at least) before that.

I have looked at the diagnostic log, but the file that is being reported is not there and the path / filename is not very long anyway.

I'm a bit stuck now.

Re: BT Cloud - The specified path, file name or both are too long

GeoffSmith — Fri, 20 Aug 2021 08:09:33 GMT

@mb2wrote:
HI
BT Cloud has now stopped backing up on my PC. It is showing an error "The specified path, file name or both are too long".
Unfortunately it doesn't tell me what file it's having problems with and just stops - It would be much better if it reported the problem by telling me what the file is and then carry on backing up other files.
It started after I installed v21.4.10 - it was all ok (as far as it is possible to be ok at least) before that.
I have looked at the diagnostic log, but the file that is being reported is not there and the path / filename is not very long anyway.
I'm a bit stuck now.

The software I use to backup to my external hard drives throws out similar messages (but does not then die). In every case I've checked it was the path that was too long, not the filename. Caused by having too deep a directory structure.

There will be ways to locate the offending structure, but nothing straight-forward that I can think of.

Certainly a Moderator should consider raising it as a bug.

Re: BT Cloud - The specified path, file name or both are too long

mb2 — Fri, 20 Aug 2021 09:21:07 GMT

Thanks Geoff

I tried extending the path length in W10 as you suggested in an earlier response you made (now gone?). Which did not solve the problem.

I have run PathLengthChecker (a free app) and there are several paths that are greater than the std 256 characters. All of them are "old" structures, which have been on the PC for years (and indeed have been backed up by BT cloud previously), so this would appear to be a new "feature" in the newer version.

Re: BT Cloud - The specified path, file name or both are too long

mb2 — Sun, 22 Aug 2021 11:35:49 GMT

I have now removed all path lengths that are greater than 260 Characters and that are set for backup by BT cloud.

Error persists - I also run a local backup to another disk, which works and has continued to work throughout.

This seems to be an error introduced in v21.4.10

A resolution would be good!

Re: BT Cloud - The specified path, file name or both are too long

DavidM — Sun, 22 Aug 2021 11:58:57 GMT

Hi @mb2 and thanks for posting.

I'm sorry you're having a few problems with the BT Cloud. I'd like to take a closer look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: BT Cloud - The specified path, file name or both are too long

Roger_D — Tue, 07 Sep 2021 14:56:31 GMT

Hi Did this get resolved, I have the same problem? thanks It used to work now doesn't and as you say, doesn't tell you which files.

Re: BT Cloud - The specified path, file name or both are too long

mb2 — Tue, 07 Sep 2021 15:07:33 GMT

I think it did, with help from the BT Cloud helpdesk. The process was to uninstall BT Cloud, delete the log and dbf files (not at my desk now, but they were in [username]/appdata/local and there were two folders for BTCloud - I renamed them. Then reinstall BT Cloud.

I say I think it is sorted, because that was a week ago and it is still synching., Which is weird.

I also seem to have another problem though now, which is that the Android App didn't show any of the new files that had been updated to BTCloud, so I reinstalled the app - it is now stuck on the initial update!

So good news / bad news.

Re: BT Cloud - The specified path, file name or both are too long

Roger_D — Tue, 07 Sep 2021 15:26:31 GMT

thanks... I'll give it a go..

Re: BT Cloud - The specified path, file name or both are too long

g3swh — Wed, 22 Sep 2021 10:43:16 GMT

I have the same problem with version and get an error message saying the path or filename is too long. I have checked the lengths of all the paths and filenames on my PC and none are longer that 256 characters.

Was there ever a solution to this problem please?

I am also getting an error message which says "An error has occurred, the application cannot continue and will be paused." No reason is given, which is not very helpful

Any suggestions will be greatly appreciated.

Re: BT Cloud - The specified path, file name or both are too long

Roger_D — Wed, 22 Sep 2021 17:25:31 GMT

I just reinstalled BT Cloud and it started to work. However, I'm so fed up of problems with BT Cloud, I have since deleted it all and gone over to Google Drive. I shall also look for other broadband once the contract is over. Good luck.

Re: BT Cloud - The specified path, file name or both are too long

MTJ104 — Thu, 16 Dec 2021 09:30:46 GMT

Hello, I'm also getting the error message "The specified path, file name or both are too long" when trying to back-up to BT Cloud. I've tried to uninstall then re-install BT Cloud on my desktop but am still getting the error message.

Grateful for any advice.

BT Cloud error message: the specified path, file name or both are too long

MTJ104 — Fri, 17 Dec 2021 00:13:39 GMT

Hi,

When trying to sync/back-up my files via BT Cloud I'm getting the error message "the specified path, file name or both are too long". I don't think that the path or file names are too long though, plus I have removed the files that seemed to be causing the issue when syncing and I am still getting the same error message.

I have tried uninstalling and re-installing BT Cloud (desktop version) but am still getting the same error message.

Grateful for any advice on how to fix. Many thanks.

Re: BT Cloud - The specified path, file name or both are too long

mb2 — Fri, 17 Dec 2021 11:38:09 GMT

@MTJ104

I had the same problem earlier in the year (see mb2 post in this thread from 07-09-2021 16h07)

As is always the problem with BT, once you get through the layers and layer of unhelpful bureaucracy and incompetence, you hopefully get to talk to to someone who knows what they are talking about and you get your problem solved. I eventually got to talk to someone in the BT Cloud team who advised the following:

1) uninstall BT Cloud.

2) delete the log and dbf files - they are in [username]/appdata/local - there were two folders for BTCloud - I renamed them rather than just deleted them. Then reinstall BT Cloud.

You will unfortunately need to re-configure your backups and synching, but doing this seems to resolve it. This seems to be the fix for it, why they can't just sort the software is a mystery.

Good luck!

Re: BT Cloud - The specified path, file name or both are too long

MTJ104 — Fri, 17 Dec 2021 15:26:43 GMT

Thanks for your help. I'll give it a try!

Re: BT Cloud - The specified path, file name or both are too long

MTJ104 — Fri, 17 Dec 2021 22:26:18 GMT

It worked! Thanks @mb2 for your advice.

Much appreciated.

Re: BT Cloud error message: the specified path, file name or both are too long

MTJ104 — Fri, 17 Dec 2021 22:37:58 GMT

Please note that this has been answered by @mb2 in another thread, which is titled "BT Cloud - The specified path, file name or both are too long".