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BT TV App - Device Management

Penfold23 — Sat, 21 Aug 2021 09:07:13 GMT

I want to update the devices that I have registered in the BT TV app. One device registered but the second slot shows a padlock. Has been like this for months. Any ideas how to clear so I can register new iPad? Thanks in advance.

Re: BT TV App - Device Management

TimCurtis — Sat, 21 Aug 2021 14:15:06 GMT

@Penfold23

I'm confused here.

You register/pair the app to the Youview box actually on the Youview box itself.

Check this page for guidance.

Re: BT TV App - Device Management

Penfold23 — Sat, 21 Aug 2021 15:45:26 GMT

I’m wanting to register second device on which to watch BTTV via the app. I did not add that it’s the iOS version of the app.

this is what I see:

Re: BT TV App - Device Management

TimCurtis — Sat, 21 Aug 2021 16:03:39 GMT

@Penfold23

Sorry I totally misunderstand - guess that's quite obvious really.

Re: BT TV App - Device Management

Penfold23 — Sat, 21 Aug 2021 16:08:40 GMT

@TimCurtis The issue is that I don’t have any device to unregister to free up slot 2. I have had this message showing for months. So the 30 days message is meaningless.