This topic

BT Website Faulty?

semereus — Wed, 08 Sep 2021 09:07:02 GMT

Can't access the 'My Account' page or my bills on the website, as well as not having access to the Email.

When attemping to access any of these I get this message:

Service Unavailable

The service is temporarily unavailable. Please try again later.

What is going on and when will it be fixed? Been like this for at least two days and the live chat people haven't a clue.

Re: BT Website Faulty?

JohnC2 — Wed, 08 Sep 2021 11:14:54 GMT

Hi @semereus, welcome to the forum and thanks for posting. Sorry that you are unable to access your account and email.

If you haven't already tried please can you clear your cookies and cache and try again. Also please test using another internet browser and post back and let us know how you get on.

cheers

John

Re: BT Website Faulty?

semereus — Wed, 08 Sep 2021 10:08:12 GMT

Hi John.

Yeah that did it. Thanks 🙂 stupid computers giving me grief today.

Re: BT Website Faulty?

JohnC2 — Wed, 08 Sep 2021 10:11:44 GMT

Hi @semereus, that's great news and thanks for posting back to confirm it fixed things for you.

cheers

John

Re: BT Website Faulty?

speedtrip — Thu, 09 Sep 2021 09:25:42 GMT

But what fixed it ?

Presumably using a non-Mozilla based Browser - like Chrome ?

I'd doubt the old hoary chestnut of clearing Cookies / Cahe would have helped ?

Re: BT Website Faulty?

speedtrip — Wed, 15 Sep 2021 16:11:30 GMT

Pleased to say I can again access Bills et al using FireFox ...