This topic

My BT app (Android)

Darkson — Fri, 10 Sep 2021 14:32:35 GMT

In the last couple of days the app has stopped allowing me to log in. I last used it Monday or Tuesday (not 100% which) to order a couple of booster discs, but when they arrived yesterday i was unable to access the app to set them up.

Phone: Samsung Galaxy A21s

Give the "Something went wrong message" and either returns to the log in screen, or closes.

Tablet: Samsung Galaxy Tab A

Lets me put my pin in, then just 'hangs' with the little green circle spinning at the bottom.

I borrowed my daughter's iPhone 12 (yuck!) and installed the Apple version, and it worked perfectly.

Both Android versions are up to date, but have NOT updated between when I last used the app and yesterday. I have uninstalled the app, cleaned both devices and reinstalled app, same thing. Neither device is rooted.

Your people on Twitter thought its a Samsung issue, and were unaware this is a widespread issue according to the reviews on Google Play. Was told on Play to post here.

Re: My BT app (Android)

Les-Gibson — Fri, 10 Sep 2021 15:10:24 GMT

Go into the phone settings and force stop the MyBT app then try again

Re: My BT app (Android)

Darkson — Fri, 10 Sep 2021 16:48:05 GMT

Thanks for the suggestion, but that was one of the first things I tried.

Re: My BT app (Android)

Darkson — Sat, 11 Sep 2021 10:36:11 GMT

Installed the app on to another (non-Samsung) phone, and exactly the same issue, which leads me to assume the app, or at least its latest update, is broken.

Re: My BT app (Android)

DanielS — Sat, 11 Sep 2021 13:46:02 GMT

Hi @Darkson

I'd like to take a look into this for you to see what's going on. I've sent you a private message with some details that we need 🙂

Thanks

DanielS