https://community.bt.com/t5/Archive-Staging/BT-Cloud-app-Windows-quot-Trying-to-connect-to-servers-quot/m-p/2184827#M1225467 <P>Solved the issue. In addition to reinstalling, I first needed to remove the BT cloud folder from C: - clearly there was something there that was interfering with the backup process.</P> Wed, 22 Sep 2021 17:39:33 GMT JEC_59 2021-09-22T17:39:33Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-app-Windows-quot-Trying-to-connect-to-servers-quot/m-p/2184655#M1225466 <P>After a power outage, my BT Cloud app has stopped sending updates.<BR />I have installed 21.4.10, rebooted &amp; set to run as administrator but still the same message&nbsp; "BT Cloud - Trying to connect to servers" when at the system tray icon. There&nbsp; appears to be no other controls with in the app to move things on. Any help would be much appreciated.</P> Tue, 21 Sep 2021 12:56:20 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-app-Windows-quot-Trying-to-connect-to-servers-quot/m-p/2184655#M1225466 JEC_59 2021-09-21T12:56:20Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-app-Windows-quot-Trying-to-connect-to-servers-quot/m-p/2184827#M1225467 <P>Solved the issue. In addition to reinstalling, I first needed to remove the BT cloud folder from C: - clearly there was something there that was interfering with the backup process.</P> Wed, 22 Sep 2021 17:39:33 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-app-Windows-quot-Trying-to-connect-to-servers-quot/m-p/2184827#M1225467 JEC_59 2021-09-22T17:39:33Z