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BT Mobile App (Android Smartphone- Motorola)

RRipple1948 — Sat, 25 Sep 2021 16:47:05 GMT

Hello,

After being unable to open my app for several days, Neil (from BT) suggested the community forum. I have Version 8.24.1 installed, updated 7 September 2021, uninstalled and reinstalled. It normally works well each time, but this is the second period it hasn't, about one year apart, on different Motorolas. It says No Connection, even though I'm using the phone for all kinds of internet use on the same day! Any thoughts please?BT App Message

Re: BT Mobile App (Android Smartphone- Motorola)

NeilO — Mon, 27 Sep 2021 11:24:48 GMT

Hi, @RRipple1948 Many thanks for posting, I'm really sorry you're having problems with the MyBT app. We'd like to get our App experts to look at this for you and I'll send you a private message so you can send over your details to the moderation team.

You'll find the private message by clicking the envelope in the top right of the community.

Thanks

Neil