https://community.bt.com/t5/Archive-Staging/BT-Virus-protect-how-do-I-check-a-false-positive/m-p/2190368#M1225590 <P>I am erinstalling software I've used before on a new PC.&nbsp; One program ran fine and installed ok on the last PC.&nbsp; Whenever I ran a virus check on that PC nothing was detected.&nbsp; When I try to reinstall, Virus Protect quarantines the file and tgells me the problem is RDN/GenericRP.&nbsp; If I put that into google I see lots of people are having that reported as a false positive.</P><P>If I was a McAfee customer I could upload it to them but with BT there is no such option. Online FAQs don't help and online chat never responds.</P><P>I want my program back - surely it can't have become a risk since I installed it last time?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 22 Oct 2021 14:24:32 GMT Burnham_Bob 2021-10-22T14:24:32Z https://community.bt.com/t5/Archive-Staging/BT-Virus-protect-how-do-I-check-a-false-positive/m-p/2190368#M1225590 <P>I am erinstalling software I've used before on a new PC.&nbsp; One program ran fine and installed ok on the last PC.&nbsp; Whenever I ran a virus check on that PC nothing was detected.&nbsp; When I try to reinstall, Virus Protect quarantines the file and tgells me the problem is RDN/GenericRP.&nbsp; If I put that into google I see lots of people are having that reported as a false positive.</P><P>If I was a McAfee customer I could upload it to them but with BT there is no such option. Online FAQs don't help and online chat never responds.</P><P>I want my program back - surely it can't have become a risk since I installed it last time?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 22 Oct 2021 14:24:32 GMT https://community.bt.com/t5/Archive-Staging/BT-Virus-protect-how-do-I-check-a-false-positive/m-p/2190368#M1225590 Burnham_Bob 2021-10-22T14:24:32Z