This topic

Parental controls not blocking

Jimjam51 — Sun, 31 Oct 2021 14:20:36 GMT

@DarrenW please help our parental controls don’t work ?

Re: Parental controls not blocking

DavidM — Sun, 31 Oct 2021 14:43:32 GMT

Hi @Jimjam51 and welcome.

Thanks for posting about your parental controls issue. I'm sorry you're having problems. Can you give us more details on what the problems are? Are you seeing any error messages? How are you activating them etc?

Cheers

David

Re: Parental controls not blocking

Jimjam51 — Sun, 31 Oct 2021 18:13:34 GMT

Hi Dave, no error messages and it says our controls are active when there not

Re: Parental controls not blocking

JohnC2 — Mon, 01 Nov 2021 09:45:03 GMT

Hi @Jimjam51, thanks for posting back, and sorry the controls are not working.

Are you a new customer and they've never worked? Or have you only noticed this recently and they worked ok before?

cheers

John

Re: Parental controls not blocking

Jimjam51 — Mon, 01 Nov 2021 09:49:15 GMT

Hi @JohnC2 they worked before but now recently noticed they don’t anymore

Re: Parental controls not blocking

Jimjam51 — Mon, 01 Nov 2021 09:50:27 GMT

No not seeing any errors my side of things

Re: Parental controls not blocking

JohnC2 — Mon, 01 Nov 2021 10:00:20 GMT

Hi @Jimjam51, thanks for getting to us and I've sent you a Private Message so you can get in touch with the Mod team and we'll look into this for you.

Cheers

John

Re: Parental controls not blocking

JohnC2 — Fri, 05 Nov 2021 19:08:02 GMT

Hi @Jimjam51, thanks for getting back to me, and good news that the Parental Controls are now working.

cheers

John