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BT Cloud Backup Stalled

dazedwards — Tue, 09 Nov 2021 13:46:09 GMT

Hello There,

I have been using BT Cloud Desktop App for some time. when I recently logged in to the Web Portal, I noticed that only a portion of my files were there. I restored the portal to fresh install and selected a folder to backup, still the same issue after around 50-60GB of data. Please can you help me resolve this issue as the 1TB cloud storage was a big reason for me selecting BT as a provider and currently it is useless. Many Thanks!

Re: BT Cloud Backup Stalled

JohnC2 — Tue, 09 Nov 2021 16:12:21 GMT

Hi @dazedwards, welcome to the forum, and sorry you're having a problem with the Cloud service.

Please check you are on the Latest Version if you are using Windows?

Cheers

Re: BT Cloud Backup Stalled

dazedwards — Wed, 10 Nov 2021 10:24:31 GMT

Hi John,

Thanks for the reply. I am using the latest production version of the software.

Re: BT Cloud Backup Stalled

mhoam — Wed, 10 Nov 2021 11:53:56 GMT

Hi @dazedwards

I wonder if your problem with the backup process is related to my issue trying to Activate my Cloud account, posted in this board.

@JohnC2 can you see any possible connection?

cheers

Re: BT Cloud Backup Stalled

mhoam — Wed, 10 Nov 2021 11:57:24 GMT

Hi @dazedwards @JohnC2

Another very similar issue here

Re: BT Cloud Backup Stalled

dazedwards — Tue, 23 Nov 2021 10:18:26 GMT

Hello Again,

Is there a formal way of requesting support for BT Cloud. I still have the same issue and cannot use BT Cloud as a Backup or Sync soluton. Thanks.

Re: BT Cloud Backup Stalled

NeilO — Tue, 23 Nov 2021 16:02:01 GMT

@mhoam & @dazedwards I'm really sorry to see you're having problems with your BT Cloud backup. Have you spoken to our help team about this yet?

If it's a complex issue they will organise a call back to you from Cloud specialists. If you need any help organising this please post back and let us know.

Thanks

Neil

Re: BT Cloud Backup Stalled

mhoam — Tue, 23 Nov 2021 16:25:34 GMT

Hi @NeilO

Thanks for your offer but sadly I’ve given up on the BT Cloud product. After initial problems getting it activated, resolved with the help of @PaddyB and @JohnC2, I managed to get the photos (around 3k images) from my iPhone and iPad to sync successfully.

However, whilst the music from my Win10 PC uploaded eventually, both the iOS apps ( iPhone and iPad) just freeze when I try to access the music😡

As a long term Dropbox user I was looking forward to the great storage on offer with BT Cloud, but the product is clumsy, slow and kills the battery when syncing. It is NOT a patch on Dropbox so I’ve given up on it.

Sorry but there you go!

regards

mhoam

Re: BT Cloud Backup Stalled

dazedwards — Wed, 24 Nov 2021 10:02:11 GMT

Thanks Neil,

As a photographer, I cannot have a weak link as part of my workflow. I have reverted to using Microsoft until BT can tell me that they have a stable and working product. Not working entirely is one thing, but backing up only 40-50% of your files without an error message is really going to hurt a business or an individual if they experience a hard drive failure or similar.