This topic

Wi-Fi HotSpot still on weeks after disabling it

snadge — Mon, 29 Nov 2021 15:31:16 GMT

Hi,

I've recently signed up for BT900 on 11th November, a few days after which I noticed and wanted the HOTSPOT off, as i have zero interest in sharing my 900Mbps connection with complete strangers, who could hack my hub, then my system(s) and drop a RAT (Remotely Accessed Trojan) or even worse... ransomware -the list is long, Malware, using stolen credit cards, child pornography, dark web drug/weapon purchases etc - even though I've been advised its separate from my connection, I'm not taking ANY chances, i don't pay £55 a month to share my G/bit internet with strangers for free when I will NOT be using theirs!!

When Im out and about I very rarely use my mobile, and when I do I have enough DATA to use and have other Wi-Fi at work (I use a VPN for that)

I disabled it and it said "it may take a few days for it to stop" - note: a few days - the same person also advised that it was up to 28 days....now if it was up to 28 days, why does it say a FEW DAYS? it wold surely have said "can take up to a month to turn off" (which I cant understand why, other than it financially benefits BT)

PLEASE, can somebody who works for BT please disable the Wi-Fi HotSpot.

thanks

Re: Wi-Fi HotSpot still on weeks after disabling it

licquorice — Mon, 29 Nov 2021 15:48:30 GMT

As I replied on Kitz, if you depower your hub at night how do you expect BT to push the change to it?

Re: Wi-Fi HotSpot still on weeks after disabling it

snadge — Mon, 29 Nov 2021 15:49:59 GMT

read yer reply -sigh!

as i said, i left it on for a few days, also its on all day and night, its at their end and the "push" should/could be at anytime - why should i leave my router on for a MONTH to disable one simple option

i think its time for the new router!

Re: Wi-Fi HotSpot still on weeks after disabling it

snadge — Mon, 29 Nov 2021 15:56:31 GMT

id like staff to reply

Re: Wi-Fi HotSpot still on weeks after disabling it

licquorice — Mon, 29 Nov 2021 15:57:07 GMT

Your choice

Re: HOTSPOT issue - staff replies only please!

licquorice — Mon, 29 Nov 2021 16:09:45 GMT

It is not relevant to this board and posting the same thing on multiple boards is not appreciated as it causes confusion with replies. The only BT staff are the mods and they only get involved when the community are unable to help.

Re: HOTSPOT issue - staff replies only please!

snadge — Mon, 29 Nov 2021 16:29:35 GMT

Liqourice - i respect you, but you are NOT staff - as for MODS they are just "helpers" that move posts around with a given level of "privs" - i know, I've ran my own forums many years before! and this is an issue you can not sort out! so STAFF should be involved hence my title!

- I'd like staff help, not you telling me it's 28 days i have to leave my router on, it said a few days, not 28 days!

BT are extremely poor if the only time they can turn off this HOTSPOT **bleep** is after 28 days, and they are lying to the customer when they said a few days = few = 2/3 days? and I left it on 3 nights in a row for that! and firmware updates! - that should be enough, because as soon as a ruoter goes online with an out of date FW it is instantly updated either there n then, or at 4am - only FIRMWARE updates are pushed when people sleep, this ain't a FIRMWARE UPDATE, it's just a silly Wi-Fi option they just need to tell my router to "turn it off"

and also, a LOT of people turn off ALL plugs at night, so for them to expect people to leave it on for 28 days to disable a simple wireless option is silly.

its funny how BT let you do an AWS test at any time, but they cant PUSH a bit of code that says "turn off hotspot" ...........unless its 4am!!

tell u what LQ - ill call and talk to staff.

Re: HOTSPOT issue - staff replies only please!

licquorice — Mon, 29 Nov 2021 16:39:13 GMT

This forum is a customer to customer self help forum, not a short cut to BT staff.

The only BT staff monitoring the forum are the mods.

Re: HOTSPOT issue - staff replies only please!

gg30340 — Mon, 29 Nov 2021 16:58:13 GMT

I have moved you onto the correct relevant board for your problem. If you had bothered to check the correct board you would see that is where all BTWifi problems are posted. All the boards are monitored and has already been pointed out posting across boards is pointless.

Re: HOTSPOT issue - staff replies only please!

garybs29 — Mon, 29 Nov 2021 17:05:00 GMT

If you want staff help you'll have to call BT, the mods here are only really to help out when other avenues fail

Re: HOTSPOT issue - staff replies only please!

snadge — Wed, 08 Dec 2021 17:51:13 GMT

they are useless on fones, know NOTHING about broadband or wifi - second lady said she never heard of hotsots or anything like this LOL

made a big mistake moving to BT i think day 28 tomoz may cancel as still have copper line and will wait or Plusnet to get FTTP

Re: HOTSPOT issue - staff replies only please!

RobbieMac — Wed, 08 Dec 2021 18:49:58 GMT

Hi @snadge

Thank you for your post and welcome back!

I am sorry for the problems you've had trying to stop your Hub broadcasting the BT Wi-fi with Fon signal. I understand that my colleagues weren't able to help you with this when you called. To be completely honest, I am not sure of the mechanisms in the background in terms of what needs to happen to turn off the signal. From previous experience from dealing with these types of complaints, it can take up to 28 days for it to stop broadcasting. I accept your point about the message saying a few days and I am sorry about that.

As my colleagues weren't able to help resolve we can pick up from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: HOTSPOT issue - staff replies only please!

snadge — Fri, 07 Jan 2022 17:09:11 GMT

well 2 months on and it is STILL there - BT WIFI-X

that's a break of T.O.S which allows me to leave without penalty, as they are not letting me OPT-OUT and that's why i signed up - (though i have other methods to be rid of this disaster of an ISP)

5 reps each with a different answer - all didn't know and had to go and ask - one didn't know what i was on about and never heard of a hotspot

it must be VERY EASY to get a CSA job at BT - how many hours training do you get? cos it ain't days or weeks or months (like ours was at Sky)

ridiculous this

Re: HOTSPOT issue - staff replies only please!

RobbieMac — Fri, 07 Jan 2022 19:33:35 GMT

Hi @snadge

Thank you for your post and welcome back.

I am sorry that the hotspot is still broadcasting. I did reply above and sent you a message privately at the beginning of December offering to give you a hand to get this resolved. Accepting my offer of help is entirely your own choice.

Whilst I appreciate what you have said and I am disappointed that you have had to speak with so many people about this; we can't help from here without your account info I'm afraid. Please reply to my message with the info I've asked for and a member of the mods will personally manage your complaint until you're happy this has been resolved.

If you need me to re-send the message, just let me know.

Thanks and have a good weekend.

Robbie

Re: HOTSPOT issue - staff replies only please!

snadge — Wed, 30 Mar 2022 06:47:33 GMT

well i was told 7 days, 10 days 28 days 30 days 31 days, and "don't know what a hotspot is"
5 months on - still broadcasting it
also, a neighbour got BT900 installed and their engineer installed an external NTE on the outside, mine never and fed it straight into the modem AND refused to remove the copper

Re: HOTSPOT issue - staff replies only please!

gspearson — Wed, 30 Mar 2022 08:19:41 GMT

I'm not comfortable watching this exchange. The Forum is the best help we can get - and give. Perhaps this can be taken private?

Re: HOTSPOT issue - staff replies only please!

snadge — Thu, 31 Mar 2022 08:44:30 GMT

@ gspearson - dont watch it then...?

also, I wouldn't say there is much help on this forum or by phone in my honest opinion, there won't be a resolution to this, or, any other problems I have, only if it's disconnected and you need a visit will you get any sort of help, forget about slow speeds, discrepancies, congestion etc... - I mean when you call BT staff and they say:

"whats a hotspot? - never heard of them? just turn off your wifi?" (it still broadcasts it anyway!)

what kind of hope do you have?