This topic

BT Cloud - unexpected error

opalset11 — Tue, 30 Nov 2021 14:28:33 GMT

I have been using BT Cloud for ages and went through the terrible saga of it not working and deleting files. However, its ben stable for a while - but the last couple of weeks its says

"an error occurred, the application cannot contiue and will be paused". This is happening EVERY SINGLE DAY. the only way to solve it is to exit BT cloud and the restart it - I cant do that every day!!

I am using 21.8.9 on W10

Anyone else experiencing the same thing? driving me crazy

Re: BT Cloud - unexpected error

woolstons — Thu, 02 Dec 2021 09:10:25 GMT

I had the same thing, yes.

I fixed it by uninstalling and reinstalling, but whilst I don't get that error message any more, my backups don't work.

Terrible product. Kids at school could write something better.

Re: BT Cloud - unexpected error

DavidM — Tue, 07 Dec 2021 17:09:18 GMT

HI @opalset11 and @woolstons ,

Welcome and thanks for posting about the BT Cloud problem. I'm sorry you're having a few issues. @opalset11 can you please try the advice posted by @woolstons and let me know if that helps? If not then I'll get a case raised with our specialists to have this looked into for you.

Cheers

David

Re: BT Cloud - unexpected error

TOMEDISON — Fri, 18 Feb 2022 23:18:42 GMT

I've been having a succession of 'unexpected error' messages for weeks when I've logged on and documents of BT Cloud has not been backed up from July 2021! I know I should have checked but I back up with iCloud as well.

I have a ~ 9 year old desk top Mac running Mac OS Catalina 10.15.7. Can anyone advise please?

Re: BT Cloud - unexpected error

Ted_ntsx — Sat, 19 Feb 2022 08:13:45 GMT

Same thing here this morning. Kept getting "an error occurred, the application cannot contiue and will be paused". I had to close BT Cloud and then re-start it several times, and eventually it "appeard" to work without the error message.

Re: BT Cloud - unexpected error

TheBlade — Thu, 24 Feb 2022 12:28:37 GMT

Same problem for me. Suddenly started getting the dreaded "An unexpected error has occurred" message again. Had it for 3 days now.

Will try and uninstall and install trick and see if that makes a difference.

Re: BT Cloud - unexpected error

delboy-lee — Wed, 29 Mar 2023 09:08:21 GMT

After update to 22.12.11 I am also getting this problem, Windows 10 PC. Have tried re installing several times is

anyone else having this issue ?

Derek

Re: BT Cloud - unexpected error

speedtrip — Mon, 03 Apr 2023 14:01:23 GMT

Yes same error - but on WIN7 ...