This topic

Hotspot App does not recognise my password

Nick49 — Thu, 02 Dec 2021 16:29:16 GMT

I can log in to the My BT app so I know that the password is correct (I can also log into MyBT on the web but the BT Wi-fi app will not accept the same password.

I am stumped as to what to try next.

Nick49

Re: Hotspot App does not recognise my password

gg30340 — Thu, 02 Dec 2021 18:10:55 GMT

If you have changed your password at some point in the past try using the "old" password if you can remember it.

Re: Hotspot App does not recognise my password

Nick49 — Fri, 03 Dec 2021 09:15:48 GMT

Thanks. It so happens that I might have sorted the problem. I might have made a mistake in typing in the password. I now need to goo out and test it.

Re: Hotspot App does not recognise my password

licquorice — Fri, 03 Dec 2021 13:20:47 GMT

Can you not test it on your own hub, or do you have a third party router?

Re: Hotspot App does not recognise my password

Nick49 — Sat, 04 Dec 2021 09:10:27 GMT

I might well be able to test it on my own hub if I delete my password so that my mobile has to use the app.

Re: Hotspot App does not recognise my password

Nick49 — Sat, 04 Dec 2021 09:17:25 GMT

Hm... I did that test and I find that I can't log in to BTWi-fi.

This is so frustrating!

Nick

Re: Hotspot App does not recognise my password

DavidM — Wed, 08 Dec 2021 08:45:35 GMT

Hi @Nick49 and welcome to our community.

Thanks for posting about your WiFi issue, sorry you're having problems. Can you take a look at BT WiFi Help and let me know how you get on?

Cheers

David

Re: Hotspot App does not recognise my password

Nick49 — Sun, 26 Dec 2021 10:18:17 GMT

Hi, David

Sorry that I have been such a long tie getting back. All apears to be well now and has been for some time. The proplem was, IIRC (It was a while ago.) that I was not logging into the app correctly. I do find the hints from the app a little opaque.

Nick

Re: Hotspot App does not recognise my password

DanielS — Sun, 26 Dec 2021 12:50:43 GMT

That's great news @Nick49.

Thanks for getting back to us and telling us how you got it working.

Have a great day,
DanielS