This topic

Having a problem activating Parental Controls

HenryD — Sun, 05 Dec 2021 11:38:39 GMT

@DavidM can you help me too, please?

I've tried to activate the parental controls in MyBT, says it will be done in two hours, but doesn't. I've also re-boot the router.

Thanks, Henry

Re: Having a problem activating Parental Controls

RobbieMac — Sun, 05 Dec 2021 11:41:13 GMT

Hi @HenryD

Welcome to the BT Community and thanks for your post. I have moved your post to start your own thread discussion as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having activating BT Parental Controls using your MyBT. We can pick this up from here and give you a hand to sort this out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Having a problem activating Parental Controls

DavidM — Mon, 13 Dec 2021 08:27:54 GMT

Hi @HenryD ,

Thanks for letting me know we got this sorted for you.

All the best

David