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BT Cloud app only available for M1 Macs, not Intel

Simpson42 — Wed, 15 Dec 2021 13:53:35 GMT

I have just spent ages trying to get my BT cloud app to work. It worked up until 1st November on my 2019 MacBook Air and now will not open at all. I have just found out by going to the Apple app store that it will only work with M1 macs! Is it possible to have a version that will work with the majority of macs?

Re: BT Cloud app only available for M1 Macs, not Intel

Addy — Thu, 16 Dec 2021 07:24:13 GMT

I have the latest version of BT Cloud working on an intel imac. I didn’t install it from the App Store, didn’t know it was on there, I downloaded it by logging in to my BT Cloud account via the website BT Cloud. In the settings menu on the right there are options to download the mobile or desktop app.

Re: BT Cloud app only available for M1 Macs, not Intel

Simpson42 — Thu, 16 Dec 2021 17:44:39 GMT

Yes, mine came from the BT site too. Are you on Monterey?

Re: BT Cloud app only available for M1 Macs, not Intel

NeilO — Thu, 16 Dec 2021 18:45:06 GMT

HI @Simpson42 welcome to the community and thanks for posting, I'm sorry to see you're having problems with the BT Cloud app. Do you have Rosetta on your Mac? If you need to install Rosetta on your Mac - Apple Support

Thanks

Neil

Re: BT Cloud app only available for M1 Macs, not Intel

Simpson42 — Thu, 16 Dec 2021 19:18:30 GMT

Hi, no, that makes intel apps work on silicon. I have intel mac and BT Cloud maybe M1 only?

Re: BT Cloud app only available for M1 Macs, not Intel

NeilO — Thu, 16 Dec 2021 19:28:21 GMT

Hi, @Simpson42 it should work on both. I can pass over your details to our BT Cloud support team if you reply with your details to the private message I've just sent?

Thanks

Neil

Re: BT Cloud app only available for M1 Macs, not Intel

Simpson42 — Sun, 19 Dec 2021 19:35:59 GMT

Thanks, support are in contact with me and looking into it.

Re: BT Cloud app only available for M1 Macs, not Intel

Dode — Sun, 19 Dec 2021 21:02:07 GMT

@Simpson42 Latest version of BTCloud is 21.8.8 and it is an Intel app. I have an M1 mac with Monterey and it recognises it as Intel. The version history on the App Store is out of date so I would download it from the BT site and try it.

Re: BT Cloud app only available for M1 Macs, not Intel

Simpson42 — Mon, 20 Dec 2021 18:31:42 GMT

Thanks, all tried but developers are now looking into it.

Re: BT Cloud app only available for M1 Macs, not Intel

stevebrass — Mon, 20 Dec 2021 19:38:45 GMT

@Addywrote:
I have the latest version of BT Cloud working on an intel imac. I didn’t install it from the App Store, didn’t know it was on there, I downloaded it by logging in to my BT Cloud account via the website BT Cloud. In the settings menu on the right there are options to download the mobile or desktop app.

Same here.

Re: BT Cloud app only available for M1 Macs, not Intel

Eighteentee — Sun, 20 Mar 2022 09:21:54 GMT

The biggest problem is that this app remains Intel only and as yet isn't a universal binary, that is, on M1 based Mac's it runs under MacOS Rosetta2 emulation layer. This in itself is not too much of an issue - however, as BT Cloud operates largely as a background application, that means that it constantly runs under emulation which has a really negative impact on energy use / battery depletion rate. I had to remove the application for this very reason as it would literally halve my battery life, constantly chewing away in the background. For maximum efficiency, this application needs to be recompiled as a universal binary so users of Intel and M1 based Mac's get the best possible experience.