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BT Antivirus changes

wrightp2 — Wed, 15 Dec 2021 15:38:08 GMT

Hello Community and all fellow users.

Good of BT to inform users that virus protection was moving from McAfee to Norton.

I must have missed that email (or have they chosen conveniently to keep it secret).

I appreciate its a 'free' add on but surely such a major change should have been communicated out as it involves users removing old software and replacing with new to maintain protection on any device you have it on.

Is anyone in the community able to flag this concern upwards please.

Re: BT Antivirus changes

imjolly — Wed, 15 Dec 2021 15:51:10 GMT

this is a forum post you appear to have missed

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Important-updates-to-your-virus-and-password-protection/td-p/2200401

Re: BT Antivirus changes

grahamm1 — Wed, 15 Dec 2021 15:59:07 GMT

Not every BT user views the forum.

I too, was surprised that I've not received an email or text from BT about this.

Re: BT Antivirus changes

wrightp2 — Wed, 15 Dec 2021 16:07:04 GMT

Thanks for that link.
As grahamm1 points out though not all users are forum members.
Perhaps a wider email from BT to all users would have been more prudent. After all we are a Communications Company.
(Not geting at you by the way)

Re: BT Antivirus changes

imjolly — Wed, 15 Dec 2021 16:10:24 GMT

from what I understand BT are notifying customers in batches which has already started so you will get notified but obviously like me not in first batches

Re: BT Antivirus changes

licquorice — Wed, 15 Dec 2021 16:15:44 GMT

As McAfee will still be functional until March 2022, there is ample time yet to be notified of the change.

Re: BT Antivirus changes

Stillsmiling — Fri, 17 Dec 2021 20:34:59 GMT

I wanted to add a new device on 13 Dec and had no idea about the McAfee/Norton BT Virus Protect change. I couldn't add a new device until I'd updated to Norton and that's when my problems started and I joined this forum for help. Now I've sorted it and am very happy with Norton's performance (so far) on an old Windows 7 laptop and my new laptop. Faster than McAfee! A BT 'heads up' email would have been a great help to this inexperienced user...perhaps next time☺