This topic

Connecting a tablet to WiFi hotspot

Jonboi — Fri, 24 Dec 2021 17:54:48 GMT

When I try to connect to a BT WiFi hotspot my username & password are... rejected but I can logon to my own WiFi.. Any thoughts/tips please..

Re: Connecting a tablet to WiFi hotspot

gg30340 — Fri, 24 Dec 2021 19:12:25 GMT

You need to be the BT Broadband account holder and use your MyBT BTID username and password or be using the BT Broadband account holder's BTID and password.

See links

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

What is BT Wi-fi and how do I get it? | BT Help

Re: Connecting a tablet to WiFi hotspot

Jonboi — Fri, 24 Dec 2021 21:05:44 GMT

I am the account holder & am using my BT Windows email logon details..

Re: Connecting a tablet to WiFi hotspot

iniltous — Fri, 24 Dec 2021 21:08:03 GMT

Is your home WiFi network a part of BT WiFi , part of being able to log into another BT WiFi hotspot and use it , is that you allow other BT WiFi ‘members’ to connect to yours ….if you have opted out to stop others using your WiFi connection ( knowingly or not ) then you wouldn’t be allowed access to BT WiFi .

Re: Connecting a tablet to WiFi hotspot

imjolly — Fri, 24 Dec 2021 21:52:50 GMT

@Jonboi

As already posted you need to use your BTID login username and password if you want to login to BTWIFI

Re: Connecting a tablet to WiFi hotspot

Jonboi — Fri, 24 Dec 2021 22:31:55 GMT

I am but its not connecting..

Re: Connecting a tablet to WiFi hotspot

RobbieMac — Sat, 25 Dec 2021 09:34:38 GMT

@Jonboi wrote:

I am but its not connecting..

Thanks for your post @Jonboi

Sorry for the problems you're having. Just to confirm - the details you use to log in are the same username and password you use to login to view your bills and stuff (BT ID). Are those the details you have been trying?

If so, try resetting your password here: I've forgotten MyBT login details (BT ID)

Post back whenever you're back online and we will take it from there.

All the best,

Robbie

Re: Connecting a tablet to WiFi hotspot

Jonboi — Sat, 25 Dec 2021 13:19:40 GMT

Hi Robbie, yes I am signing in with my BT website details, I have changed my password but I can't login using my Amazon fire tablet , , I go to the BT Wifi home page & tick, Already a customer ? & fill in my details but I just msg - please check you have entered the details correctly..

Re: Connecting a tablet to WiFi hotspot

DanielS — Sun, 26 Dec 2021 12:18:25 GMT

Thanks @Jonboi

When you are trying to connect to our BT Wi-Fi service, are you opening a web browser and going to a certain website? Or, are you trying to use our BT Wi-Fi app designed for iOS and android devices?

Do you have any other devices that you can use to try and access BT Wi-Fi for when you are out and about?

Thanks
DanielS

Re: Connecting a tablet to WiFi hotspot

Jonboi — Sun, 26 Dec 2021 13:25:36 GMT

Hi, I am trying to connect to BT wifi on an Amazon Fire Tablet, I chose BT wifi from the list of options, it says it requires a BT sign in but my details are rejected...

Re: Connecting a tablet to WiFi hotspot

imjolly — Sun, 26 Dec 2021 13:43:13 GMT

if you are BT Broadband customer have you tried to connect to the BTWIFI network from your own hub first and see if that works

Re: Connecting a tablet to WiFi hotspot

Devon_Dave — Sun, 26 Dec 2021 17:03:16 GMT

Ensure you use the BT Broadband band choice

Re: Connecting a tablet to WiFi hotspot

licquorice — Sun, 26 Dec 2021 17:59:03 GMT

...........and not the default BT-Wifi

Re: Connecting a tablet to WiFi hotspot

Jonboi — Sun, 26 Dec 2021 18:12:13 GMT

I think I found the problem, I changed the option from BT Wifi to BT Broadband & I connected to the hotspots... Thanks everyone...

Re: Connecting a tablet to WiFi hotspot

Devon_Dave — Mon, 27 Dec 2021 13:40:44 GMT

Glad "you" sorted it. Its an easy mistake to make by trying to login using the BT WiFi, which is the default login. Made the same mistake myself.

Re: Connecting a tablet to WiFi hotspot

licquorice — Mon, 27 Dec 2021 13:56:53 GMT

@Devon_Dave wrote:

Glad "you" sorted it.

😄😃