This topic

Parental controls

Skipfem — Mon, 27 Dec 2021 21:08:40 GMT

Hi, I need to turn off my parental controls. I try on the app, but it just gives instructions but the instructions aren't right because the option of 'manage my extras' is not there. Can anyone help please? I don't even know why they're on, as they weren't before.

Tia x

Re: Parental controls

licquorice — Mon, 27 Dec 2021 21:24:19 GMT

Ask your mum or dad.

Re: Parental controls

Skipfem — Mon, 27 Dec 2021 21:38:51 GMT

I'm 35 haha and my parents have passed!

Re: Parental controls

licquorice — Mon, 27 Dec 2021 21:46:52 GMT

You need to be logged in to MyBT as account holder rather than account manager.

https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m

Re: Parental controls

Skipfem — Mon, 27 Dec 2021 21:59:07 GMT

Hi, thanks for that but there's still no option of 'manage my extras' 😞

Re: Parental controls

licquorice — Mon, 27 Dec 2021 22:02:01 GMT

When logged in to the app, select 'Your Products' > 'Broadband' > scroll down to 'BT Parental Controls'

Re: Parental controls

PaddyB — Tue, 28 Dec 2021 09:46:56 GMT

Hi @Skipfem,

Thank you for posting. If you follow the steps @licquorice has posted you should be able to turn off the Parental Controls.

You can find out more here - Turning Off Parent Controls

Thanks,

Paddy