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I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

Filosopher — Thu, 30 Dec 2021 07:33:29 GMT

Re: I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

ukbakkes — Thu, 30 Dec 2021 10:33:09 GMT

I would imagine other users on here would love to hear how you manged to get access to the Norton "upgrade".

Many cannot - just tried again and still the link does not work for me / and no "Change to Norton" box..

Re: I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

Filosopher — Thu, 30 Dec 2021 10:53:57 GMT

looks like I was lucky that the link worked, and I am assuming that it will be Norton only at the end of January .It would be helpful if BT were able to give clearer guidance, the worry is that I end up having to pay for both when protection is meant to be included in the BT broadband package.

Re: I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

Filosopher — Thu, 20 Jan 2022 11:26:09 GMT

Have now uninstalled Macaffee and Norton seems to be working on laptop and ipad but not on my phone

Re: I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

Filosopher — Mon, 24 Jan 2022 14:51:43 GMT

After getting a letter from BT re Norton it is now installed on comp,ipad and phone.

Not tried password manager yet but my comp and I pad do that for me.

Have successfully uninstalled all Macaffee files.

Re: I have upgraded to Norton but still have Macaffee .Am I meant to have both ?

DavidM — Mon, 24 Jan 2022 15:21:15 GMT

Thanks for getting back and letting us know you got this sorted @Filosopher . Appreciate you taking time to do that.

Cheers

David