Intermittent wi-fi dropping issue

ScottWoo — Thu, 19 Nov 2020 14:37:41 GMT

Hi,

I have a HH5 and I am having intermittent issues with wi-fi signal dropping. Typically every 2-3 days I will have a day where the wi-fi will drop 5 times in a day. The light on the hub remains blue throughout. The connection normally recovers within a couple of minutes. Restarting the hub normally helps for a day or two.

I have already turned off smart setup and I have split 2.4/5 networks. I have also tried different channels but doesn't make any difference.

Hub details below. Anyone got any ideas on what might be causing this?

Thanks

Scott

1. Product name:	BT Home Hub
2. Serial number:	+068342+NQ43005264
3. Firmware version:	Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 03:16:54
6. Data rate:	20000 / 72404
7. Maximum data rate:	24649 / 72341
8. Noise margin:	9.2 / 6.0
9. Line attenuation:	12.2 / 14.0
10. Signal attenuation:	12.1 / 14.0
11. Data sent/received:	400.8 MB / 2.3 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BTHub5-RWSF-2.4
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	11
18. 5 GHz Wireless network/SSID:	BTHub5-RWSF
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	48
22. Firewall:	Default
23. MAC Address:	c8:91:f9:3b:74:d2
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

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Intermittent wi-fi dropping issue