This topic

Moving Home

MikeM3 — Thu, 19 Nov 2020 22:36:18 GMT

Hello again all.

I am moving home in the next few days and BT in their wisdom

have arranged to carry out the technical part of the move on

December 1st!

So, no phone line, but the man I spoke to said that I would still
get connected, is this so?

I have a new type 2 hub, the all black one with a shiny circle in
the centre, but no Wi-Fi extender.

I didn't think that it would work without a telephone line.

I am interested in any reply that will put my mind at ease.

Thank in advance.

Mike.

Re: Moving Home

imjolly — Thu, 19 Nov 2020 22:42:50 GMT

You will need an active phone line to get broadband unless you are getting FTTP and have something like this

Re: Moving Home

MikeM3 — Fri, 20 Nov 2020 07:04:51 GMT

Thank you for the swift reply imjolly, I might be getting
one of those supplied, but I don't know, the man I spoke
to a couple of weeks ago said I would get connected OK,
but the order and the engineer are both arriving on the
1st of December.

There is no indication of anything happening and each time
I try to call, I get no reply, unfortunately my patience runs
out around 30 minutes with no reply.

The WIFI on my machine is switched on, but I again am not
sure if it will pick up a "Hot Spot", I am in a city, but my old
address is surrounded by private connection and no open BT.

I tried to get the BT WIFI App, but it is already installed.

The home move welcome pack is due to arrive on 30th November.

Mike.

Re: Moving Home

NeilO — Fri, 20 Nov 2020 09:21:47 GMT

Hi @MikeM3 as you've been given an engineer appointment that will be to install the new line in your home and is likely why it's taking until the 1st of December to get you connected.

Re: Moving Home

MikeM3 — Fri, 20 Nov 2020 11:31:24 GMT

Thank you for the reply NeilO,

I have always known the date of the technical move
involving an engineer, that was not my worry.

My concern is, how can I get online as the home move
person said I could, even before the line was live.

Mike.

Re: Moving Home

imjolly — Fri, 20 Nov 2020 11:50:57 GMT

you can use BTWIFI but need a BT customer using a hub to be near where you are. without the phone line you cannot get internet

Re: Moving Home

NeilO — Fri, 20 Nov 2020 12:03:08 GMT

@MikeM3 the only way to do that before the line and broadband are connected is via BT WiFi but as you've mentioned there are no hotspots near you.

Re: Moving Home

MikeM3 — Fri, 20 Nov 2020 18:35:45 GMT

Thanks again NeilO,

I tried to download BT Wifi into my PC, but the Google

play store doesn't have my PC listed I do have it on my
phone though.

I don't know about hot spots at the new place, the dead
area is at my old place.

If there is a hotspot, will the Wifi with Windows 10 be
able to connect me?

Mike.

Re: Moving Home

imjolly — Fri, 20 Nov 2020 19:24:32 GMT

You don't need to use the BTWIFI app if your wireless device can 'see' the BTWIFI network on the available list then you should be able to connect using your BTID and password

Re: Moving Home

MikeM3 — Fri, 20 Nov 2020 21:36:02 GMT

Thank you imjolly,

The machine that I want to connect with is a Windows 10 Desktop
Computer.

Mike.

Re: Moving Home

imjolly — Fri, 20 Nov 2020 21:39:20 GMT

The pc needs to be able to connect with wireless to get the BTWIFI so either wireless card or USB dongle

Re: Moving Home

MikeM3 — Sat, 21 Nov 2020 13:05:27 GMT

Thank you once again imjolly.

The type two hub I have is Wifi I know, but can it find
another Wifi source if it is plugged in to the electric but
not the phone line?

I was at the new address today and my phone found the
internet, so there must be a source handy.

Thanks again to you all for being there and for being so helpful.

Mike.

Re: Moving Home

MikeM3 — Sun, 22 Nov 2020 14:04:46 GMT

Well Gents,

Things are moving in an unusual way, I got a text from BT
telling me that they are sending me a 4Gwi-fi mini hub
that I ordered, I can't remember ordering anything like a
mini hub!

There is no order number for it either, maybe it is part of
the Home Move, it is coming with an unlimited data SIM
card and broadband back up is switched on, so now I know
how it is done.

Thanks again for you help.

Mike.