This topic

Internet connection drops at the same time every night around 2am

muzzy1802 — Sat, 21 Nov 2020 12:31:33 GMT

Hi, I have been experiencing this problem for around a year and calling BT did not help at all. They have never given me an answer to this issue and whenever I call, they just say that it's temporary or there's something wrong with the device. They even sent me a new hub (6) and it's still not fixed the issue. It was happening on my PS4 and now it's happening on my PS5 that I got literally yesterday so it cannot be the device. There is no restrictions or anything on my smart hub manager so I really don't know what could be causing this problem.

Every device other than my PS4/PS5 works fine. I rang the playstation helpline first and they said it's to do with your ISP.

Any suggestions?

Re: Internet connection drops at the same time every night around 2am

imjolly — Sat, 21 Nov 2020 14:40:01 GMT

is it the internet connection to your hub that is dropping which would affect all devices or is it just the wireless connection to the hub fro your ps4/5?

Re: Internet connection drops at the same time every night around 2am

muzzy1802 — Sat, 21 Nov 2020 14:42:10 GMT

It’s just the wireless connection from the hub to my console.

Re: Internet connection drops at the same time every night around 2am

Cocksy — Sat, 21 Nov 2020 22:53:30 GMT

Long shot but....

https://www.bbc.co.uk/news/uk-wales-54239180

https://hackaday.com/2020/09/22/second-hand-television-shines-takes-down-entire-villages-internet/

Re: Internet connection drops at the same time every night around 2am

muzzy1802 — Sun, 22 Nov 2020 01:30:00 GMT

???

Re: Internet connection drops at the same time every night around 2am

Devon_Dave — Sun, 22 Nov 2020 08:31:00 GMT

Did you read the articles? This is what can cause the internet to drop.

Re: Internet connection drops at the same time every night around 2am

Cocksy — Sun, 22 Nov 2020 08:44:50 GMT

I guess it's unlikely that someone is turning on an ancient CRT TV at 2am every day, but the point is: is there anything outside your network that comes on at this time that could be emitting an RF signal that causes the WiFi to go down? Like I said, it's a long shot, but worth ticking off just in case!

Re: Internet connection drops at the same time every night around 2am

imjolly — Sun, 22 Nov 2020 10:20:20 GMT

do you have anything in your home that switches on or off about that time - boiler, lights ?

Re: Internet connection drops at the same time every night around 2am

muzzy1802 — Mon, 23 Nov 2020 09:32:56 GMT

no, that was the first thing I checked when I saw other people were having this issue

Re: Internet connection drops at the same time every night around 2am

muzzy1802 — Mon, 23 Nov 2020 09:34:59 GMT

nothing comes on at this time, it's only my console

Re: Internet connection drops at the same time every night around 2am

jpadeutsch — Mon, 23 Nov 2020 17:59:01 GMT

Are you sure you don't have a schedule set up in your router to turn off WiFi at 2am?