https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114693#M1226646 <P>I’m in a new build and open reach we’re out a few days ago installing the line etc, I think it’s an FTTP box, he told me the PON light would stop flashing within 24 hours but it’s been 3 days and it’s still flashing. The LOS isn’t on either. I’ve contacted BT and they said they can’t do anything until it stops flashing. Any ideas what to do???<span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></P> Sat, 21 Nov 2020 21:09:39 GMT gronsd1 2020-11-21T21:09:39Z https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114693#M1226646 <P>I’m in a new build and open reach we’re out a few days ago installing the line etc, I think it’s an FTTP box, he told me the PON light would stop flashing within 24 hours but it’s been 3 days and it’s still flashing. The LOS isn’t on either. I’ve contacted BT and they said they can’t do anything until it stops flashing. Any ideas what to do???<span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></P> Sat, 21 Nov 2020 21:09:39 GMT https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114693#M1226646 gronsd1 2020-11-21T21:09:39Z https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114694#M1226647 <P>Did you phone the FTTP 08005874787</P> Sat, 21 Nov 2020 21:11:57 GMT https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114694#M1226647 imjolly 2020-11-21T21:11:57Z https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114783#M1226648 <P>The LOS light doesn't want to be on, LOS means Loss Of Signal and means the fibre is disconnected. Flashing PON means your service hasn't been activated.</P> Sun, 22 Nov 2020 12:10:30 GMT https://community.bt.com/t5/Archive-Staging/Open-reach-box-not-working/m-p/2114783#M1226648 licquorice 2020-11-22T12:10:30Z