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Blocking website access

debbiejhome — Tue, 24 Nov 2020 14:29:21 GMT

I administer a website for a client from my home via WordPress and although a few weeks ago I could access Admin to carry out updates, I am now unable to do so. Somebody mentioned my service provider may have blocked access because it thinks the page is corrupt or suspicious etc. I know for a fact it is not as have done work through Admin on and off for months with no problems.

Has anyone got any ideas how I can resolve this problem and gain access to the admin part of the website so that I can update pics/ text etc for my clients website. When I try and login it tells me the password is not recognised the the username?

Thanks in advance

Re: Blocking website access

Keith_Beddoe — Tue, 24 Nov 2020 14:33:39 GMT

@debbiejhome

Welcome to this user forum.

Are you a BT Broadband customer?

Re: Blocking website access

debbiejhome — Tue, 24 Nov 2020 14:36:40 GMT

yes

Re: Blocking website access

licquorice — Tue, 24 Nov 2020 14:41:10 GMT

If you are getting as far as being able to enter a password on the site, it will be nothing to do with BT blocking access.