Network printers recently appear offline accessed via Whole Home wifi

dwd5031 — Mon, 30 Nov 2020 18:14:02 GMT

I have a BT Smart Hub type A which I've been using without any issues for several years and last year I added a Whole Home system with units connected via wifi and where the location is remote from the main hub the Whole Home unit is connected via ethernet cable. I have two network printers connected via cable back to the main Smart Hub. All has been working well with no issues until recently, I found the the printers appeared to be offline. The only way I could use these printers is by connecting to the router via a network cable or logging into the wifi connection of the Smart Hub. If I was logged in via the wifi of a Whole Home unit, I couldn't print.

I've spent hours trying to resolve this by updating printer drivers etc but to no avail. I've also used fixed IP addresses for the printers but nothing has worked. If I need to print, I cannot use the Whole Home wifi connection.

I'm using PCs with Windows 10 Enterprise and Professional OS.

Any suggestions would be welcome.

David

Re: Network printers recently appear offline accessed via Whole Home wifi

DavidM — Thu, 03 Dec 2020 17:36:12 GMT

Hi @dwd5031 and welcome.

I'm sorry you're having problems connecting your printers. I've found this thread which is an older post but may be of help. Let me know.

https://community.bt.com/t5/Archive-Staging/Whole-Home-WiFi-and-wireless-printer/td-p/1732029

Cheers

David

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Network printers recently appear offline accessed via Whole Home wifi

Re: Network printers recently appear offline accessed via Whole Home wifi