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Broadband connectivity

Paul24 — Tue, 01 Dec 2020 21:34:49 GMT

Hi,

My wife having problems on ipad when on social media the broadband keeps on dropping out. We have good speed at ipad 70Mbps download, BT have changed router and switched us to less congested channel but problem remains

Re: Broadband connectivity

gg30340 — Tue, 01 Dec 2020 21:44:06 GMT

Make sure you turn off "smart setup" on the BT hub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Re: Broadband connectivity

Paul24 — Tue, 01 Dec 2020 22:50:26 GMT

Alas problem still there wife is on Facetime now and cut off 5 times in last 20 mins......

Re: Broadband connectivity

imjolly — Tue, 01 Dec 2020 23:02:43 GMT

Which hub version do you have

Re: Broadband connectivity

Paul24 — Tue, 01 Dec 2020 23:46:19 GMT

Have new BT smart hub only delivered 2 weeks ago. Pulling my hair out now wondering whether to buy another router and looking at the Honour 3

Re: Broadband connectivity

imjolly — Wed, 02 Dec 2020 16:12:42 GMT

have you turned of smart setup

Turn Off smart setup

Re: Broadband connectivity

Paul24 — Wed, 02 Dec 2020 16:32:40 GMT

Yeah turned off smart set up and no difference