This topic

Sky and Ring Devices wont re-connect

ben9090 — Wed, 02 Dec 2020 07:57:49 GMT

Last night I noticed that all my ring devices were offline (floodlight, doorbell and chime) After looking into it they all went offline at 620pm last night. I tried everything I could do to reconnect but nothing will work.

Later that night I realised the Sky Q boxes are also offline.

Ive tried again this morning and nothing has changed and they are still disconnected.

Iphones, Ipad, Laptop are all still connected and working fine so it just appears to be all sky and ring devices.

Ive tried switching everything off and on again! Does anyone have any idea why this has happened and what I can do to fix it? Everything has been running fine for months since I got the latest Hub.

Thanks

Re: Sky and Ring Devices wont re-connect

Keith_Beddoe — Wed, 02 Dec 2020 08:04:49 GMT

@ben9090

Welcome to this user forum.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F

Then turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Re: Sky and Ring Devices wont re-connect

ben9090 — Wed, 02 Dec 2020 08:11:47 GMT

reset sorted it, thanks Keith

Re: Sky and Ring Devices wont re-connect

Keith_Beddoe — Wed, 02 Dec 2020 08:19:34 GMT

@ben9090 wrote:
reset sorted it, thanks Keith

That`s good. Sometimes the home hubs run out of internal connections, and the only way to reset them, is a factory reset. It should not be needed very often.