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Won't accept valid email for BT ID when activating

jsjwilson — Sat, 05 Dec 2020 22:21:30 GMT

When filling out the form to activate my BT ID account, the email is prefilled, and this email is one ending in "nhs.scot".

When submitting the form I get an error:

"Please enter a valid email address e.g. john.smith@example.com"

My email is valid!! How do I resolve this?

Jamie

Re: Won't accept valid email for BT ID when activating

RobbieMac — Sun, 06 Dec 2020 09:31:15 GMT

Hi @jsjwilson

Welcome and thanks for your post!

Sorry for the problems you're having setting up your BTID. I understand the website won't accept your email domain. We could look into this for you but to be honest it would take us some time to get to the bottom of this.

If you had an alternative email address to use that would get things sorted much quicker? Do you have one you could use? Post back and let me know please.

Cheers,

Robbie

Re: Won't accept valid email for BT ID when activating

jsjwilson — Sun, 06 Dec 2020 15:35:49 GMT

Thanks for the answer. The email was pre-registered with BT by phone and is prefilled in in the email sent for me to activate my account.

Would it matter if I therefore create another account with a separate email address?

Thanks

Jamie