https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-disabled-5ghz-and-won-t-reconnect/m-p/2118946#M1227131 <P>We recently got a Smart Hub 2, but couldn’t connect our smart plugs. We now know that’s because they only connect to 2.4ghz.</P><P>We’re trying to find a solution so decided to disable 5ghz, as per other suggestions on the community board. However, the devices have not reconnected and now we’re stuck without any connection.</P><P>Any recommendations?&nbsp;<BR /><BR />This new hub has been nothing but a hassle! Wish we had kept the old one and now we’re tied into an 18 month contract.&nbsp;</P><P><SPAN>Many thanks</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 06 Dec 2020 08:54:34 GMT ailieM 2020-12-06T08:54:34Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-disabled-5ghz-and-won-t-reconnect/m-p/2118946#M1227131 <P>We recently got a Smart Hub 2, but couldn’t connect our smart plugs. We now know that’s because they only connect to 2.4ghz.</P><P>We’re trying to find a solution so decided to disable 5ghz, as per other suggestions on the community board. However, the devices have not reconnected and now we’re stuck without any connection.</P><P>Any recommendations?&nbsp;<BR /><BR />This new hub has been nothing but a hassle! Wish we had kept the old one and now we’re tied into an 18 month contract.&nbsp;</P><P><SPAN>Many thanks</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 06 Dec 2020 08:54:34 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-disabled-5ghz-and-won-t-reconnect/m-p/2118946#M1227131 ailieM 2020-12-06T08:54:34Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-disabled-5ghz-and-won-t-reconnect/m-p/2118949#M1227132 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/283799">@ailieM</a>&nbsp;</P> <P>Try a factory reset of the home hub.</P> <P><A href="https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings" target="_blank">https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings</A></P> <P>Then turn off Smart Setup</P> <P><A href="http://bt.custhelp.com/app/answers/detail/a_id/44328/%7E/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5" target="_blank">http://bt.custhelp.com/app/answers/detail/a_id/44328/%7E/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5</A></P> Sun, 06 Dec 2020 09:07:50 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-disabled-5ghz-and-won-t-reconnect/m-p/2118949#M1227132 Keith_Beddoe 2020-12-06T09:07:50Z