https://community.bt.com/t5/Archive-Staging/Decode-my-error-log-Repeated-disconnects-caused-by-Humax-Box/m-p/2119553#M1227157 <P>Hi All,&nbsp;</P><P>Hoping for some help - we are having regular disconnects of the whole internet. if you're browsing a website it connects to the BT problem solving page etc. TV stops, game consoles disconnect etc.&nbsp;</P><P>Last night we had 4 or 5 disconnects in about 3 hours or so. Downloading the error logs - screenshots of each incident are below.&nbsp;</P><P>We have a Homehub 6. Connected (hardwired) to it are a synology nas, a non BT Mesh wifi system, a Hive Hub and a powerline adapter.&nbsp;</P><P>Looking at the logs it looks to me as if IP address&nbsp;192.168.1.253 is causing an issue - would this be right?&nbsp;</P><P>If so this is our Humax / BTYouview box - it's connected to the powerline sockets as the wifi was always a bit flakey.&nbsp;</P><P>Could this be the route cause of the issue?&nbsp;</P><P>Any other ideas?</P><P>Many Thanks in advance.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 1.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70176iFECA4EFF895F13C2/image-size/large?v=v2&amp;px=999" role="button" title="Capture 1.PNG" alt="Capture 1.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 2.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70180i63C35DEDF0647C5A/image-size/large?v=v2&amp;px=999" role="button" title="Capture 2.PNG" alt="Capture 2.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 3.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70179iC95F77E97BE6C7AB/image-size/large?v=v2&amp;px=999" role="button" title="Capture 3.PNG" alt="Capture 3.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 4.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70177iB028FB911BF5645F/image-size/large?v=v2&amp;px=999" role="button" title="Capture 4.PNG" alt="Capture 4.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 5.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70181i281348D5E77BAA92/image-size/large?v=v2&amp;px=999" role="button" title="Capture 5.PNG" alt="Capture 5.PNG" /></span></P> Tue, 08 Dec 2020 12:17:49 GMT DanT1981 2020-12-08T12:17:49Z https://community.bt.com/t5/Archive-Staging/Decode-my-error-log-Repeated-disconnects-caused-by-Humax-Box/m-p/2119553#M1227157 <P>Hi All,&nbsp;</P><P>Hoping for some help - we are having regular disconnects of the whole internet. if you're browsing a website it connects to the BT problem solving page etc. TV stops, game consoles disconnect etc.&nbsp;</P><P>Last night we had 4 or 5 disconnects in about 3 hours or so. Downloading the error logs - screenshots of each incident are below.&nbsp;</P><P>We have a Homehub 6. Connected (hardwired) to it are a synology nas, a non BT Mesh wifi system, a Hive Hub and a powerline adapter.&nbsp;</P><P>Looking at the logs it looks to me as if IP address&nbsp;192.168.1.253 is causing an issue - would this be right?&nbsp;</P><P>If so this is our Humax / BTYouview box - it's connected to the powerline sockets as the wifi was always a bit flakey.&nbsp;</P><P>Could this be the route cause of the issue?&nbsp;</P><P>Any other ideas?</P><P>Many Thanks in advance.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 1.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70176iFECA4EFF895F13C2/image-size/large?v=v2&amp;px=999" role="button" title="Capture 1.PNG" alt="Capture 1.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 2.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70180i63C35DEDF0647C5A/image-size/large?v=v2&amp;px=999" role="button" title="Capture 2.PNG" alt="Capture 2.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 3.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70179iC95F77E97BE6C7AB/image-size/large?v=v2&amp;px=999" role="button" title="Capture 3.PNG" alt="Capture 3.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 4.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70177iB028FB911BF5645F/image-size/large?v=v2&amp;px=999" role="button" title="Capture 4.PNG" alt="Capture 4.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 5.PNG" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/70181i281348D5E77BAA92/image-size/large?v=v2&amp;px=999" role="button" title="Capture 5.PNG" alt="Capture 5.PNG" /></span></P> Tue, 08 Dec 2020 12:17:49 GMT https://community.bt.com/t5/Archive-Staging/Decode-my-error-log-Repeated-disconnects-caused-by-Humax-Box/m-p/2119553#M1227157 DanT1981 2020-12-08T12:17:49Z